April Harrelson Email & Phone Number

United States

Virginia, United States

Tysons Corner, Virginia, United States

Influenced the dealership’s success by creating diverse marketing strategies in order to attract a wide range of clientele, maintaining strong customer satisfactions metrics throughout tenure and significantly increasing sales.Acted as a champion of clients by providing quality service when greeting and assisting clients, advising on product offerings, addressing concerns & resolving complaints, and consistently exceeding satisfaction metrics.Worked cohesively in a high performing team to establish sales goals, exceed client satisfaction metrics, test new sales strategies, and consistently maximize sales and profits while increasing base of repeat customers.

Bethesda, Maryland, United States

Responsible for managing a high volume of correspondences for the business on a daily basis while assisting end users and internal teams with complex and varied issues across multiple product lines.Recognized for written and verbal communication acumen when interacting with leadership, providing updates, clearly communicating any issues or support needs, and informing on development of process improvement plans.Utilized strong attention to detail and data analysis skills to identify redundancies and inconsistencies, working cross-departmentally to develop and implement process improvement plans using new innovative tools.

Riverside, California, United States

Provided comprehensive desktop and mobile support for 5 different dealerships as the system administrator in addition to active directory administration, new hire documentation, and brand-specific content development.Ensured systems were performing at peak potential, reviewed and troubleshot inconsistencies, repaired complex operational issues, and conducted system-wide updates.Set the standard for quality communication, being intentional to really get to know internal teams, customers, and external partners to facilitate communication, provide clear updates, and effectively resolve issues.

Riverside, California, United States

Used consultive techniques to thoroughly understand customer needs in order to provide specific solutions and make strategic referrals for the appropriate products as necessary.Developed a strong network of relationships when advising clients on solutions to match their specific needs, resulting in enhanced pipeline generation, consistent growth, and yearly revenue increase.Used targeted research and networking skills to stay updated on latest trends and new products being rolled out in order to more effectively hit targeted sales goals.