April Hill Email and Phone Number

● Providing accurate forecasting of private event sales to properly execute the Club’s business plan with the Executive Chef and Service Director during Food and Beverage Meetings, Employee Partner Meetings and Department Head Meetings. ● Assisting in pipeline analysis and fiscal year planning for engaging external stakeholders to ensure financial sustainability for Houston region, in line with each phase of organizational growth.● Collaborating with key executives to resolve account issues for 3,500 members and increase client satisfaction, corporate sponsorships and revenue generating opportunities by developing and maintaining relationships with members.● Preventing impending loss and increasing profitability through negotiation and payment arrangements; consistently achieving a 70% recovery rate of billing cycle.● Reconciling revenue accounts by analyzing and correcting discrepancies resulting in a 90% recovery of lost sales.

● Orally presented on policies and procedures, site issues, project management oversight and other items in staff meetings including senior staff meetings when Site Director not present.● Provided excellent customer service to incoming callers, visitors and representatives of other departments; proofread and edit documents for grant requests (501(c)(3)/990/audit).● Managed Freshmen Service Experience Project; orchestrated two days of volunteerism for college students. Efforts culminated into the recruitment of 300 enrollees for Fall 2012, one of the highest enrollment rates for any given semester.● Assisted with proposals, grant applications, marketing materials, and final reports to foundations, government sources, donors and prospects.

● Effectively trained and guided front office staff in following HIPAA and OSHA guidelines.● Obtained verifications/pre-authorization of insurance to process patients for services.● Admitted patients into Health Management data entry system or manually in accordance with client company protocols.● Greeted patients and visitors, scheduled appointments and referrals while effectively managing phone triage.● Collected and analyzed data as well as prepared responses to questions from internal clients regarding financial statements and reports including contract and grant expenditures, status and terms.● Handled accounts receivable including invoice preparation, bank deposits, aging reports, follow up on past due accounts, processed customer refund checks, processed general ledger adjustments, and reconciled accounts as needed.