April H. Email & Phone Number

Virginia Beach, Virginia, United States

Virginia Beach, Virginia, United States

Fredericksburg Va

Woodbridge, Virginia, United States

Manage a staff of 60+ Associates, including reviewing performance metrics and policy violations while implementing disciplinary actions, such as performance counseling to build a constructive workplace environmentPerform HR-related duties, including handling Workers’ Compensation claims, maintaining OSHA logs, coordinating staff training, fulfilling staffing requirements, and raising employee engagementSupervise inventory management processes to keep accurate records and ensure adequate stock levels without causing discrepancies and shrinkageImplement store COP, SOP, and safety standards to sustain safe, efficient, and consistent operations, promoting accountability and ongoing improvementBalance the store’s financial health as part of P&L management, including reviewing budgets in reference to revenue projections, expenses, and profit targetsMeet customer expectations regarding standard delivery times by coordinating truck appointments and resolving any scheduling issues, keeping customer satisfaction as a key priority

Spearheaded the Assistant Store Manager, Operations Manager, and Loss Prevention Manager along with 8 indirect leadership staff by adopting a lead-by-example management style with the aim of continuous store successPlayed an integral role in driving overall P&L contribution of a $45M location, directly impacting financial performance by leveraging up-to-date market knowledge and strategic planning skillsBuilt a well-qualified and service-oriented workforce of 40+ Associates by conducting interviews, coordinating training efforts, and facilitating new hire orientationsFostered a productive and encouraging work environment by recommending merit/promotional increments and using performance-based awards while resolving internal conflicts for a cohesive work settingDelegated daily duties by preparing tight-knit employee schedules for maximum coverage and uninterrupted workflowIncreased store visibility and product engagement by executing all merchandising directives, including marketing and advertising strategies best aligned with target audiencesHandled company assets and the operating account with utmost accountability and transparency by auditing reports, journal entries, physical inventory, and procedures, assuring system integrity with cash management controls

Alexandria, Virginia, United States

Guided 50+ member team towards securing every sales opportunity and achieving y-o-y business metrics with the help of merchandising strategies, loyalty programs, and other customer-centered initiativesModeled selling behaviors and mentored team members on polishing customer service skills and delivering compelling pitches to close higher salesCoordinated with the Community Development Business Manager to make sure strategies, event planning, and follow-up on client volume quotas remained in line with the company’s productivity goalsLeveraged active listening and emotional intelligence combined with problem-solving and critical thinking skills to resolve customer issues and maintain the best possible store conditions

Woodbridge, Va

Headed a 50-70-member workforce while driving sustainable financial performance for a $5.7M location by employing strategic planning and business development expertiseEnriched in-store experiences by setting high customer service standards and creating an engaging environment to enable higher chances of repeat businessFostered a constructive and cohesive store environment to raise employee morale, engagement, and productivity

Mechanicsville, Virginia

Facilitated continuous improvement initiatives by conducting weekly branch performance meetings with 10 staff members to discuss gaps and achieve sales goalsCompleted monthly audits by implementing internal controls to ensure branch readiness with Federal Reserve regulations, risk management policies, and standard operating proceduresUpheld high-quality, industry-leading service standards to enrich customer experiences for higher referrals, member loyalty, and competitive advantage

Richmond, Va; Fairfax, Va; Fredericksburg, Va, Woodbridge, Va

Responsible for directly impacting financial performance and P&L for locations ranging from a $20-$65 million location. Driving total end to end store sales and service by inspiring and empowering employees to build store profitablity through positive customer interactions. Control all aspects of the business including: employee experience, customer experience and relations, hiring, training and performance development, labor/productivity management, shrink, merchandising, execution of sale strategies and strategic planning.

General Studies

Diploma