Skilled in delivering engaging and impactful training sessions, both in-person and virtually.Adept at assessing learning needs and tailoring programs to meet organizational goals.Create and deliver Learning Journeys and Sessions for new hires, providing critical one-on-one training, and developing training products for Topline Associates in the US and Canada; with a focus on supporting Sales, Marketing, and Revenue Management. Lead and participate in projects that address the Learning needs of US & Canada, Sales, Marketing and Revenue Mgmt. Assist Senior Leaders in coaching and mentoring their teams.Identify training needs, plan training programs, develop content tailored to US/CAN audiences, and facilitate training sessions.Evaluate the effectiveness of training programs to ensure they meet business needs.Demonstrate strong business acumen and contribute specialized knowledge to support US & Canada topline business objectives.

• Exceeded Annual Property Room and Catering Goal/Budget in 2021 by 138% - $4.2M, increased Special Corporate exceeded Special Corporate Goal/Budget by 157% - 1.2M • Trainer and Mentor to Sales Execs in TN, FL and LA as a Subject Matter Expert on MARRFP, MRDW, CI/TY (SFA) assisting them with understanding and speaking intelligently about the eStar and SMART Packet during Revenue and Owners Meetings• Preparing and presenting during Hotel Owners Meetings and speaking to the market trends, share shifting successes and discussing future groups and special corporate initiatives • Recognized and awarded Certificate of Achievement for 2018 YTD at 254% for my Individual Goal• Uncovered new Projects and Opening Team LTS room nights in the Nashville area such as Whataburger and Amazon while working closely with the Account Mgrs. to book 372 room nights for November 2021 to Jan 2022. • Achieved over 347% to goal in Q3 2018 by soliciting and uncovering unassigned Local Corporate and Association Accounts and qualifying new business• Solicited L/T/C opportunities during needs dates for Q3/Q4 2018 for Nashville closing on over 300 room nights and over $50,000 in Revenue for 2018• Skillfully and successfully share shifted a 2-year LTS contract deal for Nashville with Johnson Controls by Predator Shopping the Competitors Hotels equaling over 1000 room nights and 200K in Revenue• Surpassed group and catering revenue goals by 338% to goal in Q2 2018, by share-shifting key accounts from Competitor hotels.• Booked and contracted over $500,000 and achieved Revenue Goals in Q1/Q2 2017 by using negotiating skills and creative selling abilities to close on business during need times• Crushed 2017 annual revenue goals by 206% by building and maintaining relationships with Corporate Accounts and ensuring loyalty to the Marriott Brand.

• Leader for NFL Teams, CONCACAF (Copa America) and Major League Soccer (MLS)• Leader for all One Connect Opportunities with groups over 301 on peak while partnering with the Convention Center on booking more than 500,000 sq. ft. of space at their adjoining location• Achieved group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity• Achieved 116% to Goal for Q4 2016 while booking more than $11 million in Revenue for the year by working directly with top accounts such as Apple, eBay and Facebook.• Achieved 143% to Goal for Q3 2016, by actively soliciting and booking Association and Corporate opportunities • Leader for all Citywide Opportunities and Hotels Top 10 Accounts, to keep the on-site relationship with clients, resulting in booking over $2.6 million in Revenue for Quarter 2 • Awarded Leader of the Quarter for Quarter 2• Achieved 112% in Site Tour Closure by Wowing clients during sites, while partnering with Sales Office and Area Sales Managers• Re-Solicited Lost, Turndown and Cancelled business to book during Need Time Dates for 2015, resulting in booking $300,000 of Group Rooms in May 2015 for May 2015.• Assisted in booking $2.9 million in Revenue for Quarter 1 2015 by conducting site tours with clients, partnering with CVB/Convention Center on Citywide Convention events and partnering with Sales Office to pull through business• Building and strengthening relationships with existing and new customers to enable future bookings by setting up Customer Receptions and Events to get them familiar with hotelBooked $1.1 Million and achieved Revenue Goals in Q4 2014 by using negotiating skills and creative selling abilities to close on business during need times• Partnered with Sales Office to effectively close on 75% of Sales Office Site Visits for 2014• Partnered with Event Management and/or Operations in providing a customer experience that exceeds customer expectations.

• Recognized as Top Performer for Q1 2014 for the Southeast, by achieving 223% of my Non Assigned Account Goal and 161% of my Assigned Account in Org• Achieved 103% for Q3/Q4 2013 by actively soliciting local Associations and building relationships with clients• Partnered with Destination Sales Executives at Full Service Properties and offered need time dates to clients to close on $200,000 in Group Rooms in December 2013. • Identified new business opportunities and challenges, and responded with a profitable strategy that aligned with the overall business direction.• Developed a close working relationship with Operations and Property Coordinators to monitor execution of strategies at the hotel level.

• Achieved Marriott’s Golden Circle Award in Q1 2013 by building relationships with clients and share shifting business out of competition.• Achieved Marriott President’s Award for 2012 by achieving and exceeding Catering and Rooms Goals by 180%• Partnered with Memphis Cook Convention Center to sell and execute events as large as 2,000 attendees with 300,000 sq. ft. of flexible Meeting and Exhibit space• Received 2012 Tennessee/Arkansas Sr. Catering Sales Manager of the Year by closing the year at 1.5 Million Dollars; the highest Catering Revenue Achieved at the hotel since 2005.• Awarded Metropolitan Memphis Hotel and Lodging Association’s (MMHLA) Sales Manager of the Year for Full Service Properties

• Achieved President’s Award – Marriott’s Golden Circle Award by contracting and closing 138% of my revenue goals for 2011• Accomplished Total Catering Revenue of more than $1 million for 2011, by proactively finding new business and maintaining relationships with clients• Designed and developed specialized menus for Social and Corporate clients to fit the needs of every budget• Attracted new business by actively cold calling and setting up appointments with decision makers of companies in the area

• Achieved 333% of booked non-assigned accounts and 292% of Booked Assigned Accounts in Quarter 1 and 2 by proactively and aggressively researching weekend business.• Discovered very large event for Hillsboro and Beaverton Marriott Hotels by aggressively soliciting new Tournament Director, bringing in $80,000 in one weekend. • Achieved account revenue and sales goals by proactively soliciting and re-soliciting Churches, Schools • Focused on need times for 28 hotels in the Vancouver/Oregon area, while providing account management support to an assigned group of midsized accounts.• Achieved Bronze Level – Marriott’s Golden Circle Award with superior sales skills