- Directed a seven-member team responsible for internal and external communications- Developed and implemented strategies to effectively disseminate information about FSA’s programs, products, services, and operations to customers, the media, members of the general public, other federal agencies, FSA’s business partners and vendors, employees, and other stakeholders- Built effective relationships with members of the media, including on-background interviews, proactive pitching, and requests to correct articles- Collaborated with U.S. Department of Education's communications leaders on strategic communications activities

- Manage the development of the Five-Year Strategic Plan and the maintenance of the plan's annual performance metrics.- Oversee internal and external communications initiatives, including strategic communications to students, parents, borrowers, Congress, and other stakeholders.- Responsible for reporting the goals and intended outcomes of Federal Student Aid programs and initiatives.

- Develop speeches and talking points for senior officials and media outreach- Provide strategic planning and communications counsel for senior officials and business unit initiatives- Consult with subject matter experts and other internal resources to respond to media inquiries- Lead enterprise-wide communications initiatives and develop collateral content- Contribute original writing and editing to internal and external communications channels, including employee magazine and newsletter, Department of Education blog, annual conference materials, and social media platforms- Develop and implement partnership outreach for campaigns, including FAFSA completion and repayment

- Independently review and edit reports, marketing collateral, forms, fact sheets and other documents for consistency, grammar, objectivity, manner of presentation, style, accuracy and clarity, as well as recommend changes to subject-matter experts and others- Edit annual conference participant program book and educational materials using my knowledge of principles and techniques of writing for a national financial services conference, as well as create awards profiles, conference program descriptions and script- Managed all aspects of coordinating documentary film screenings across the U.S., including negotiating rates, preparing contracts, approving marketing collateral, coordinating travel and invoicing; revised film promotional material- Serve as a technical resource for corporations, small businesses and non-profits- Contracted to write quarterly investment commentary for investment management firm, including conducting independent research and interviews with members of the Investment Group and Marketing and Client Service team- Edited quarterly fixed income client newsletter, maintaining appropriate voice and tone, as well as fixed income client and prospect presentations and reports- Edited in-depth research report for national financial services trade association, including evaluating data and developing key points