➤ Serviced sales requests, conducted cold calling activities to achieve sales metrics, and designed social media campaigns.➤ Successfully sold products/services to 7-9 people at a time by effectively conducting sales presentations/events.➤ Nurtured, built, and cultivated various business to business partnerships to generate new opportunities for the company.➤ Partnered with business officials to develop initiatives to appropriately drive customer growth and increase sales metrics.➤ Gained an understanding of marketing trends and research to create multi-year market-level growth strategies and plans.➤ Leveraged customer and marketplace data to support defining short-term and long-term innovation strategies and tasks.➤ Effectively identified innovation and renovation opportunities and generated over $300K worth of business revenue.➤ Used consumer and marketplace data/trends to support developing a deeper understanding of customer demographics.

➤ Consistently managed 10+ project team members to ensure compliance with regulations and deadline requirements.➤ Managed 11 properties, 2000+ units, and up to 5 major construction projects at a time worth millions of dollars in restorations.➤ Conducted site inspections, identified deficiencies, and provided recommendations/action plans to improve properties.➤ Initiated contact with residents/stakeholders and maintained resident information in digital management systems.➤ Organized project meetings and prepared regular reports to communicate the status of projects within the project team.➤ Maintained awareness of project-related risks, set priorities for team members, and created project milestones.➤ Identified/escalated operational problems, developed complex budgets, and completed project deliverables.➤ Estimated costs, resources, and time required to complete assigned project phases and monitored activities/targets.

➤ Conducted over 120 calls per day, explained product benefits to customers, and enhanced customer satisfaction metrics.➤ Continuously ensured quick call times, logged customer interactions, and strategically serviced over 50K requests.➤ Acted as liaison to ensure quality service was delivered, expectations were met, and responses were provided promptly.➤ Scheduled appointments between buyers/agents, ensured needs were met, and forwarded calls to agents as needed.➤ Achieved all established goals and performance metrics and attended customer service training programs as requested.➤ Provided exemplary customer service to both internal and external clients in order to meet brand standards and goals.➤ Took a consultative approach to finding solutions to customers' needs and resolved complaints through active listening.➤ Improved customer satisfaction and retention opportunities through the use of updated knowledge of products/services.

➤ Customer Service/Assistant – 719 PCS Team, Tim Wilson – 08/2016 to 12/2022➤ Portfolio Property Manager – Lieberman Management Services – 09/2004 to 10/2012➤ Senior Customer Service Agent – Lieberman Management Services – 06/2002 to 08/2004