Scale A teacher working with Year 2's in Aotearoa New Zealand.

• Facilitating and interpreting business meetings and high-level discussions for South Korean business and local government delegates, including meetings with Scion, Rotorua Lakes Council, Tauranga City Council, and the Fire and Emergency NZ National Training Centre.• Served as MIQ interpreter for Korean guests, wellbeing navigators, nurses, and the operations team during Covid-19.

CELTA: Cambridge Certificate in English Language Teaching to Adults• 100% online Business English for Korean professionals in Korea or overseas (1:1 or small group)• English for migrants (or planning migration to English speaking country)

• Non-profit organization to promote Korean language, history, culture, food, and traditional play. • Overseeing and facilitating school’s general administration and annual events.• Teaching Saturday school programme (three hours, Rotorua Library).• Partnership with NZ Korean Education Centre, NZ Korean Schools Association, and Rotorua Multicultural Council.

• Delivering learning programme to parents or caregiver through weekly home visits as well as online.• Preparation of learning modules and related activities to help audience in achieving the targeted learning skills.• Developing communication skills and implementing learning goals for improving the delivery of learning through tutor training.

Royal Caribbean Cruises, Singapore for South East Asia, South Korea and Japan.• Sales Agent Management: Established a network of sales channels and built relationships with sales agents, tourism trade partners and wholesale travel agents.• Business Development: Developed and implemented sales and marketing strategies for delivering over 20,000 guests and $20M in Gross Ticket Revenue in 2018 from Japan and South Korea into the Singapore home port.• Partner / Channel Development: Successfully expanded the distribution channels by 200% in Malaysia, Thailand and Vietnam between 2014 and 2016, and raised the SEA market share for Singapore as a destination.• Sales Leadership: Coaching and mentoring of existing and potential trade partners to increase sales opportunities for leisure and MICE groups.• Event / Field Marketing: In addition to sales, led and managed marketing activities, consumer travel fairs, trade events, destination inspections, familiarization tours, and special projects, collaborating with HQ and regional offices.• Revenue Optimization: Generated higher margins and guests numbers, by negotiating with international revenue departments and increasing inventory retention rate.

• Key account manager for financial and economic market intelligence service in charge of US$1M in revenue from South Korea, Singapore, and India (working from Singapore).• Delivering user training and demonstrating a range of services to clients and prospects.• Supporting existing users with their product queries and feedback to respective channels.• Upselling and cross-selling products to existing clients and following up with contracts.• Reporting market analysis and sales forecast to Regional Sales Director.• Keeping updated with new policy and system functions.

International Representative of Royal Caribbean Cruises.• Handling cruise reservations for individuals and groups before departure, during sailing, and after cruises.• Supporting travel agents’ sales and operation inquiries on cruise.• Translating websites, marketing brochures and materials.• Leading familiarisation tours and ship visits for trade partners and media to promote brands and products.

• Responsible for hosting activities and guests’ entertainment programmes on two cruise ships with a capacity of 1500 to 2500 passengers.• Coordinating ship tours, games, theme parties, arts and crafts, and private functions.• Assisting embarkation and disembarkation process.• Providing language support to Korean guests and translating daily newsletter onboard.• Interacting with guests throughout the journey and finding ways to improve guests' experience.