Multiple positions held with small businesses in locations across the US in several industries – medical marketing, entertainment production, children’s educational toys, life coaching, fitness studios, bakery, independent artists• Website design/maintenance and social media• Order processing, invoicing and payment processing• Email handling, consultation calls and other customer contact• Minor accounting (QuickBooks)• Calendar management (business and personal)• Data tracking and analysis • Newsletter creation and social media management• Internet research

• Sole provider of customer service and main point of contact for all customers and vendors• Respond to all customer inquiries via phone, email and chat• Manage the processing of over $500,000 in orders annually from submission to delivery tracking• Implemented and manage sales in other online marketplaces – Amazon, WalMart, Jet• Maintain pricing, product listings and customer categorization• Clerical and administrative responsibilities including record maintenance and minor accounting• Personal assistant to owner and served as liaison to customers, manufacturers and distributors• Assisted with HTML coding, data entry, proofing and updating both websites for the transition of platforms for both websites to BigCommerce• Categorized over 20,000 products to improve customer searches and organization of websites• Project manager for customer contact initiatives and other outsourced tasks

• Promoted from Enrollment Assistant• Student liaison to Financial Aid, Billing, Registrar and all other departments• Identify academic curriculum and options for student to satisfy degree requirements• Create and interpret academic transcript summary plans• Conduct student registration for term(s) and/or individual course selection• Monitor academic progress toward degree completion• Database management of student files and records• Assist in prospective student recruitment/admissions• Assist with new student orientations

• Created and maintained student files• Database entry of student information• Gathered and tracked student documents required for admission • Submitted documents to other departments• Updated and distributed student enrollment report daily• Assisted with new student orientations preparation• Drafted position training manual

• Administrator of all office operations and procedures• Professional and personal assistant to company owner/CMO• Payroll, accounts payable, accounts receivable, and all other company financials in QuickBooks• Front line point of contact for customers, clients, vendors, and office visitors - answer and transfer telephone calls, welcome guests into the offices and/or warehouse• Made transportation/travel arrangements for equipment and employees - truck rentals, flight and/or hotel reservations, rental cars, etc.• Accepted deliveries and equipment returns• Accepted rental truck deliveries - inspect for damage and functional features, verify mileage and gas tank level, sign contract• Prepared packets for events - rental contract copies, proof of insurance, maps and directions, reservation confirmations, credit cards, per diem checks and other necessary documents• Deconstructed packets following events - refile credit cards and documents, verify receipts provided for all charges, verify mileage and gas tank level, close rental contracts• Recruited ad hoc labor• Created, organized, and maintained employee files, event files, and accounting files• Maintained office appearance

Position obtained via staffing agency All About People, Inc.• Awarded and certified federal financial aid for the students of The Art Institute of Pittsburgh Online, Argosy University Online, and South University Online according to federal, state, and institutional regulations and practices

• Promoted from Call Center Supervisor to a position with the company’s largest contract• Assumed managerial role on overnight and second shift when no managers present• Lead supervisory staff in daily operations and provided mentoring in development of supervisory, leadership, and coaching skills• Administrator of Access employee database • Compiled and reported progress of quality assurance monitoring results to ensure fulfillment of service level agreements• Managed and communicated interdepartmental schedule and seating assignments • Acted as a communication liaison for all functional areas – phone staff, supervisors, workforce management, and management• Assisted management in the direction of the multi-functional activities of the department, meeting internal and contractual commitments, assuring quality of process, and direction of resources

• Promoted from Senior Representative • Lead second shift supervisors and teams when manager not present• Supervised Information Specialists and Senior Representatives to assure productivity, quality and timeliness of work in the completion of assigned projects and departmental goals• Responded to staff assist line, supervisory, priority, and escalated telephone calls and emails • Completed and delivered employee performance appraisals• Assisted with daily staffing adjusting and reporting• Administrator of Access employee database• Administrator for Access quality assurance database and scheduling of peer to peer monitoring• Compiled and reported progress of quality assurance monitoring results to ensure fulfillment of service level agreements• Assisted with the delivery of internal employee training• Interviewed and recommended hiring call center staff

• Promoted from Information Specialist • Seven months of this timeframe were spent in an Acting Call Center Supervisor position due to fluctuating business needs and extensive interdepartmental growth• Responded to staff assist line, supervisory, priority, and escalated telephone calls • Assumed responsibility of team in absence of Supervisor• Assisted in creation and maintenance of Access employee database• Compiled and reported weekly training hours to meet contractual requirements• Monitored and coached Information Specialists • Participated in call monitoring sessions involving supervisors, managers, and government representatives• Inputted, coordinated, verified, and reported site pay roll during the transitional period from a paper system to an electronic system

• Responded to public inquiries regarding federal student financial aid and provided technical support for the related government websites • Provided professional customer service while insuring efficient, accurate, and timely deliverance of information • Maintained confidentiality required by federal regulations• Utilized strong troubleshooting and problem solving skills