April Mcdaniel Email & Phone Number

Tulsa, Ok, Us

Basking Ridge, Nj, Us

Responsible for managing the claims and collections portfolio of 37 medium-to-large wholesale customers totaling average monthly billing of $40M.Manage 24 claims/collections team members, made up of Supervisors, Consultants, a Sr. Analyst, Analysts, and Contractors.Manage a team of 2 operations support analysts responsible for VzT billing corrective order processing in CABS, NSOP, and Etrak.Quickly research and solve complex dispute escalations on products like TLS, OWS, FTTI, HIgh Capacity, etc.Lead on negotiating multi-million dollar dispute settlements and reviewed/approved associated documents.Effectively prepare and present scheduled and ad hoc reporting/presentations to executives.Responsible for finalizing credit holds, embargos, and disconnects for nonpayment, among other collection actions.Collaborate with other departments, such as Legal, Sales, and Product Management to resolve outstanding issues.Frequently review group structure and outstanding balances to ensure teams are progressing and meeting KPIs.Work to develop new/streamlined processes, automation/BOT ideas, etc.

Basking Ridge, Nj, Us

Responsible for managing the claims and collections portfolio of 37 medium-to-large wholesale customers totaling average monthly billing of $40M.Managed 23 claims/collections team members, made up of Supervisors, Consultants, a Sr. Analyst, Analysts, and Contractors.Managed a team of 2 operations support analysts responsible for VzT billing corrective order processing in CABS, NSOP, and Etrak.Quickly researched and solved complex dispute escalations on products like TLS, OWS, FTTI, HIgh Capacity, etc.Lead on negotiating multi-million dollar dispute settlements and reviewed/approved associated documents.Effectively prepared and presented scheduled and ad hoc reporting/presentations to executives.Responsible for finalizing credit holds, embargos, and disconnects for nonpayment, among other collection actions.Collaborated with other departments, such as Legal, Sales, and Product Management to resolve outstanding issues.Frequently reviewed group structure and outstanding balances to ensure teams are progressing and meeting KPIs.Worked to develop new/streamlined processes, automation/BOT ideas, etc.

Basking Ridge, Nj, Us

Responsible for managing a collections portfolio of approx. 2,000 wholesale customers totaling average monthly billing of $80M.Managed a team of 32, made up of Supervisors, Consultants, a Sr. Analyst, Analysts, and Contractors.Reviewed and approved all credits and write-offs in a timely manner.Lead on negotiating multi-million dollar customer settlements and reviewed/approved associated documents.Effectively prepared and presented scheduled and ad hoc reporting/presentations to executives.Responsible for finalizing credit holds, embargos, and disconnects for nonpayment, among other collection actions.Collaborated with other departments, such as Legal, Sales, and Product Management to resolve outstanding issues.Frequently reviewed group structure and outstanding balances to ensure teams are progressing and meeting KPIs.Worked to develop new/streamlined processes, automation/BOT ideas, etc.

Basking Ridge, Nj, Us

Lead the rebate team, whose responsibility it is to calculate contractual rebate payments for wireless customers from a B2B standpoint.Reviewed all rebate calculations prior to payment/closure and provided feedback/approval.Responsible for reviewing contracts pre/post signature for supportability and ensuring a rebate is created in the database.Collaborated with Contract Management, Offer Development and Finance to push for standardization/simplification of rebate language by providing insight into how rebate structure affects backend calculations, disputes, etc.Handled escalations from both internal and external customers.Improved the month-end reporting process to more accurately portray team KPIs and reduce time up to 4 hours each month.Responsible for facilitating multiple process improvements, including developing a new database and automation, to bring the team in line with Digital Finance and solve for inefficiencies.Worked to develop an e-Sign process for the team in an effort to reduce waste.Utilized SQL, Teradata, and Access knowledge to assist in query writing, data testing, escalation resolution, etc.As of September 2018, also lead the Tower Sublease team, who is responsible for billing rent, utilities, maintenance, and capital contribution charges for tower subleases and collection of these charges.Worked to reduce open A/R and UCC through account clean up measures and a pending settlement.Restructured team to create better processes and align interests.Reviewed and approved all billing adjustment requests and batches.Collaborated with Network Real Estate teams to improve billing processes that resulted in more accurate revenue files.Partnered with the Great Plains system team to implement a systematic tax process, in addition to preparing to upload new data for ease of use purposes.

Basking Ridge, Nj, Us

Key point of contact for both claims and collections for Wholesale Financial Operation's largest customer, billing well over $1B/year.Actively managed workload for a team of 8 analysts and up to 5 contractors and provided feedback to both the team and management regarding productivity/performance on a frequent basis.Handled and resolved multiple escalations at a time by staying in constant contact with the customer and leveraging other internal teams to acquire additional knowledge.Trained on both Basic and Advanced SQL and utilized these skills to create/run reporting to assist the team with research, allowing for time savings across the team.Managed the order writing process for both access and local products for all of Wholesale Financial Operations, including overseeing service disconnects at the direction of Legal.Coordinated and facilitated new hire training classes by scheduling trainers, building training manuals for attendees, and teaching some of the courses.Involved in negotiating and closing out a high-profile settlement, by providing claim/account analysis to leadership.Tasked with moving largest customer accounts from the San Angelo location to Tulsa.Traveled to meet with the customer on 2 occasions, effectively maintaining positive working relationships with the customer's leadership.

Basking Ridge, Nj, Us

Researched billing discrepancies and communicated findings to the customer in a timely manner, consistently meeting SLAs.Reviewed advanced, escalated issues and worked with various internal departments to resolve.Participated in multiple outside projects, including VLSS and Just Do It tasks, as well as other departmental tasks.Trained to write corrective billing orders in the CABS East billing system and effectively managed to move the order writing process for access products to Tulsa from San Angelo.

Master Of Business Administration (Mba)

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General