April Miles Email and Phone Number

◾ Effectively oversaw and delegated work to a team of 7 employees and employees from other law firms◾ Developed and maintained databases and spreadsheets with confidential person and case information so that information could be easily updated and kept current◾ Facilitated the firm’s smooth transition to a paperless system◾ Created, prioritized, managed, documented assigned projects, and generated project reports using Microsoft Teams, Office, Outlook, Google Suite, and Zoom to standardize project tracking and documentation◾ Coordinated with employees and law firms to maintain database and spreadsheet information accuracy and consistency across all systems◾ Facilitated meetings with key leaders and collaborated with team members to ensure timely decision- making and effective communication between project stakeholders at all levels◾ Planned and coordinated holiday and Birthday parties.◾ Managed the firm’s administrative matters and office supplies◾ Managed accounts and client records, observing confidentiality and extreme discretion◾ Trained senior employees and new hires.◾ Created visual presentations and videos for training employees and attorneys on different computer applications, databases, and procedures◾ Helped attorneys by investigating facts across multiple databases. ◾ Prepared and drafted legal documents◾ Prioritized and organized tasks to meet deadlines◾ Completed document revisions, court document filings, and billing◾ Transcribed audio◾ Notarized legal documents◾ Obtained and reviewed credit reports for errors and illegal inquiries

◾ Communicated via phone, email, and in person with attorneys and co-workers daily to ensure deadlines were met, errors were corrected, documents needed were sent or received, and motion for relief inquiries◾ Researched multiple databases to make sure loans were mfr eligible and to correct and report errors◾ Entered loan information and notes into Black Knight, AS400, and ELMS◾ Scheduled meetings using Microsoft Outlook

◾ Recruited and trained a small group for a project which handled errors made by CoreLogic and co-workers◾ Communicated via phone, email, and person work load, procedure changes, and loan errors with managers, CoreLogic, and co-workers◾ Made daily work reports◾ Service release loans

◾ Made over 20 outgoing credit card sale calls daily, using Kronos ◾ Made sure customer was well-informed about their credit card benefits and other banking perks◾ Actively listened to customers, handled concerns quickly, and escalated issues to the supervisor◾ Walked customers through online banking

◾ Managed doctor’s schedule ◾ Completed and maintained paperwork, forms, and other required documentation◾ Collected payments for doctor services◾ Multi-tasked outbound and inbound calls as well as customers inside in a fast pace environment◾ Verified benefits, obtained authorization, and filed claims with vision and medical insurance companies to garner payment for optical services. ◾ Managed inventory◾ Filed patient records, faxed documents, and photocopied documents ◾ Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction◾ Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses◾ Aided patients in the selection of flattering eyeglass frames appropriate for prescription and style preferences

◾ Managed doctor’s schedule ◾ Completed and maintained paperwork, forms, and other required documentation◾ Collected payments for doctor servicesMulti-tasked outbound and inbound calls as well as customers inside in a fast pace environmentVerified benefits, obtained authorization, and filed claims with vision and medical insurance companies to garner payment for optical services. ◾ Managed inventory◾ Filed patient records, faxed documents, and photocopied documents Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction◾ Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses◾ Aided patients in the selection of flattering eyeglass frames appropriate for prescription and style preferences◾ Trained new hires