• Business analysis, functional requirement gathering, creation of user stories and process mapping.• Functional design document (FDD) development.• Complete functional installation and configuration.• Plan and execute data migration. • Conduct testing of D365 solutions to ensure they meet client expectations and function without issues.• Conduct training and support to end-users. • Provide post go-live support and issue resolution.

My responsibilities include but are not limited to:• Mentoring Technical Operations Staff by training on eliciting and writing business requirements, testing techniques, interpreting guidance, implementing process improvements, managing a project, and the full Software Development Life Cycle (SDLC).•Leads the Process Oversight Meetings to ensure process compliance and reliability for all assigned processes as Process Owner.•Identifies and documents business requirements for new… Show more My responsibilities include but are not limited to:• Mentoring Technical Operations Staff by training on eliciting and writing business requirements, testing techniques, interpreting guidance, implementing process improvements, managing a project, and the full Software Development Life Cycle (SDLC).•Leads the Process Oversight Meetings to ensure process compliance and reliability for all assigned processes as Process Owner.•Identifies and documents business requirements for new Technical Operations processes and services, and changes to existing Technical Operations processes.•Identifies and manage changes to existing Technical Operations processes. This includes Scope Definition, Business Requirements, User Acceptance Testing, and Implementation.•Develops project plans to ensure the quality and timeliness of project deliverables.•Responsible for reviewing regulatory guidance, identifying changes needed to existing Technical Operations processes in addition to establishing new processes to remain compliant. Interfaces with internal operational areas and with external customers to improve the quality of customers' implementation of government program(s). Show less

• Conduct needs analysis, design curriculum and deliver training• Established Content Management process which includes working with multiple business areas both externally (Translation Service) and internally (Compliance, Legal, Meade Ops and Creative Services) to create marketing materials in Spanish available for use• Reporting/benchmarking by streamlining unwieldly reporting process• Investigate and implement performance improvement initiatives to address identified… Show more • Conduct needs analysis, design curriculum and deliver training• Established Content Management process which includes working with multiple business areas both externally (Translation Service) and internally (Compliance, Legal, Meade Ops and Creative Services) to create marketing materials in Spanish available for use• Reporting/benchmarking by streamlining unwieldly reporting process• Investigate and implement performance improvement initiatives to address identified opportunities• Collaborate with multiple areas to create workshops in Spanish • Perform Latino Career Channel needs analysis o Assess business operationso Support the planning and monitoring of project activities, timelines and milestoneso Comprehend enterprise initiatives; e.g., Reimagine effort for thrivent.com, new product developmento Develop business case(s) and process flowso Present findings to stakeholders o Develop curriculum and conduct training on applicable systems • Partner with Field and Member Solutions concerning Salesforce, Calendar and other tools o Communicate tool benefits and trade-offs to team o Needs analysis for Salesforceo Develop training curriculum, guidelines and delivery of training as needed Show less

• Reviews, analyzes & evaluates complex business systems, processes and user needs. • Analyzes and initiates business process improvements and associated system changes across wide range of processes, systems and business areas; sets direction and policy within span of control.• Manage and successfully deliver moderately complex projects.  At times may provide and lead the direction of others.• Defines scope, objectives and requirements on moderately complex projects.  Assists in… Show more • Reviews, analyzes & evaluates complex business systems, processes and user needs. • Analyzes and initiates business process improvements and associated system changes across wide range of processes, systems and business areas; sets direction and policy within span of control.• Manage and successfully deliver moderately complex projects.  At times may provide and lead the direction of others.• Defines scope, objectives and requirements on moderately complex projects.  Assists in defining and designing system/business/data requirements and recommends solutions to moderately complex business needs. Show less

• Document business decisions, system requirements, major features, process flows and cost benefit analysis• Meeting facilitationo Act as project manager (PM) for initiatives when PM support was not provided.o Facilitate project plan creation, track updates, communicate with the project team and sponsors• Develop and maintain operational reference tools (process flows, master lists, etc.)• Work with testing team on requirements so test cases can be approved and executed… Show more • Document business decisions, system requirements, major features, process flows and cost benefit analysis• Meeting facilitationo Act as project manager (PM) for initiatives when PM support was not provided.o Facilitate project plan creation, track updates, communicate with the project team and sponsors• Develop and maintain operational reference tools (process flows, master lists, etc.)• Work with testing team on requirements so test cases can be approved and executed. • Attend project meetings as a Subject Matter Expert. • Develop guidelines and partner with National Education and Policy Development to get documentation published Show less

• Led vendor management for National Education by traveling internationally to supervise and certify global vendors in India and Philippines• Responsible for maintaining vendor relationship with daily communication on process and procedure changes via conference calls and WebEx• Developed, facilitated and audited global vendors in India and Philippines• Conducted Train the Trainer sessions for global facilitators including observations, evaluations, constructive feedback, and… Show more • Led vendor management for National Education by traveling internationally to supervise and certify global vendors in India and Philippines• Responsible for maintaining vendor relationship with daily communication on process and procedure changes via conference calls and WebEx• Developed, facilitated and audited global vendors in India and Philippines• Conducted Train the Trainer sessions for global facilitators including observations, evaluations, constructive feedback, and certification• Facilitated several customized computer systems and other company resources to existing new customer service representatives • Created customized needs analysis for internal business partners and design curricula to meet training needs• Responsible for developing policies and procedures that support training for adding, updating and maintaining provider files, credentialing providers and recruiting providers for Humana• Created learning activities, knowledge checks, and assessments as a metric for learning progress• Adapted facilitation on individual adult learning theories as well as experience in distance learning• Evaluated requests for guideline updates from key stakeholders resulting in revision to guidelines• Aided in facilitating focus groups to learn of potential performance gaps Show less

• Conducted outbound phone calls to physician’s offices on claims to acquire missing information for proper claims processing and missing medical record information• Updated customized computer system with physician addresses and physician information• Provided “Perfect Service” for incoming provider calls and maintain provider files• Selected as a subject matter expert (SME) for a new hire training class providing learners support and encouragement prior to their release to the… Show more • Conducted outbound phone calls to physician’s offices on claims to acquire missing information for proper claims processing and missing medical record information• Updated customized computer system with physician addresses and physician information• Provided “Perfect Service” for incoming provider calls and maintain provider files• Selected as a subject matter expert (SME) for a new hire training class providing learners support and encouragement prior to their release to the provider department Show less