• Established and successfully operated a retail archery pro shop, driving business growth and cultivating a loyal customer base through exceptional service and expert knowledge in archery equipment.• Managed all aspects of business operations, including financial management, inventory control, vendor relationships, and marketing strategies, resulting in consistent revenue growth and profitability.• Developed and implemented customer engagement initiatives, leading to a 25% increase in repeat business and a 30% increase in sales.• Provided expert consultation and personalized services to customers, enhancing customer satisfaction and positioning the shop as a trusted source for archery products and services in the region.• Utilized data-driven approaches to optimize inventory levels, streamline operations, and improve decision-making, ensuring business efficiency and sustainability.

Business Intelligence Developer• Business Intelligence Reporting: Reduced monthly repetitive reporting by 67% through the development of a SQL-based database management system, delivering critical metrics to corporate leadership.• Increased Customer Retention: Boosted customer retention rates by 20% by designing interactive Tableau dashboards that monitored customer engagement metrics and guided strategic marketing initiatives.• Innovative Data Solutions: Led and coordinated a team of data science and analytics specialists in Agile methodologies for big data projects, achieving innovative data wrangling, comprehensive analysis, and strategic solution recommendations.

Senior Data Analytics Manager Ballad Health | Johnson City, TN | 2016 - 2020• Enhanced Decision-Making Processes: Reduced decision-making time by 40% through the integration of Tableau and Power BI using SQL and DAX queries, enabling real-time communication among stakeholders.• Streamlined Data Analysis: Enhanced data analysis efficiency by 35% and reduced data manipulation tasks by 50% through complex SQL analysis, delivering actionable insights. • Data-Driven Strategies: Improved patient care, optimized resource utilization, and decreased length of stay by leading a high-performing team of analysts in executing data-driven strategies and consolidating extensive datasets on quality and cost information.Data Science Project LeadBallad Health | Johnson City, TN | 2003 - 2016• Operational Transformation: Drove a 30% increase in financial revenue and a 40% decrease in patient incidents by championing operational transformation and cultivating a zero-harm culture.• Cost Savings: Achieved $4 million in cost savings by validating the extraction of patient safety indicators and addressing mapping issues.• Quality Metrics Improvement: Attained a 30% reduction in hospital-acquired infections and a 15% increase in patient satisfaction through comprehensive statistical analyses on key quality metrics.