Call Center.Answer phone for multiply lines to schedule/reschedule WIC appointments.Responsible for the intake/patient registration process.Conduct accurate patient interviews and print WIC vouchers.Insurance verification.Document/enter patient demographic information into the M&M system with precision.Appointment scheduling.Prepare, Pull, and File Charts.Interact with patients, family members, visitors, clinicians, and employees.Completed all required annual hospital and quarterly departmental training requirements timely.

Responsible for the intake/patient registration process. Conducted accurate patient interviews.Scheduled appointments.Documented/entered patient demographic information into the Workforce system with precision.Insurance verification.Collected/calculated patient co-payment, or balance due on account and enter payments into the Workforce system.Printed daily reported and completed superbills.Interacted with patients, family members, visitors, clinicians, and employees.Experience working with HIV/AIDS patients.Case Manager AssistantPerformed various clerical duties: answered phones, took messages for physicians, operated fax, copier, and scanner.Knowledge of HIPAA, PHI, and EHR.

Greet patrons with a smile in a professional manner.Performed circulation desk activities including checking in/out materials and inspecting transit materials.Answered phones with a smile and direct calls to proper person/department.Posted and collected fines.Data entry.General clerical duties and other related duties as required.