Weather Tite Windows- Tampa – RANKED 54TH LARGEST HOME IMPROVEMENT Service Manager▪ Led daily operations of service technicians, and office staffs. Ensuring the service procedures when performing service, warranty, and final punch corrections.▪ Managing service schedules to maximize productivity and service completion rate.▪ Making phone calls to newly completed jobs and execute a final punch list.▪ Create, track & report final punch list for all jobs to ensure all necessary items are ordered correctly and in a timely manner.▪ Ordering.▪ Scheduling service technicians when all items arrive. Ensuring this is completed in a timely manner.▪ Scheduling for all install managers and processing their service tickets.▪ Build new working processes for the service department. Contribute writing working process for other departments as well.▪ Maintaining customer relationships. Handling difficult costumers.▪ Collecting and processing payment.▪ Permits & inspections▪ Review warranty transfer request and process if approved.▪ Maintenance relationship with PGT.▪ Setting leads for sale representatives.▪ Reviewing office staff and technicians’ performance.

Morgan Exteriors Window, Siding, Doors, and More LLC, Fort Myers, FL - RANKED 39TH LARGEST HOME IMPROVEMENT 9/2019 – 3/2023Office Manager▪ Led the daily operations of a large and complex home improvement business, including all aspects of office management, including file, ordering, scheduling, record-keeping, and administrative tasks.▪ Oversaw and managed financial operations, including invoicing, budgeting, and payroll.▪ Developed management reporting processes for key performance indicators to support decision-making and improve business processes. Improved the measurement and tracking of business performance metrics tracking from start to finish on jobs.▪ Managed team members to ensure the work was completed on time and per quality standards. Recruited, onboarded, and trained team members to success, providing a positive and professional work environment, and acting as the first point of contact for visitors, customers, and vendors.▪ Managed vendor relationships and contracts to ensure work materials were available as needed for scheduling and installation. Communicated and coordinated changes in products and pricing. Reviewed project product proposals and cost estimates for quality.▪ Managed insurance and workers’ compensation programs. Educated subcontractors on installation guidelines and inspection requirements. Registered contractors with various counties and cities to enable them to perform work. ▪ Assisted customers with financing and HOA applications until they were approved. Verified that products and work materials were ordered correctly and provided cost estimates. Coordinated the planning and pulled the appropriate permits for inspection and closeouts. ▪ Cultivated and maintained relationships with suppliers, distribution centers, and vendors. ▪ Managed budgets, forecasts, and contract administration needs to ensure financial success. Responsible for office facilities and equipment for proper safety and maintenance.

Managed a 3bed/2bath vacation rental through the use of Airbnb. - Conduct screening, scheduling of reservations and correspondence with all guest inquiries. - Market research and arbitrate adjustments of rates and availabilities.- Running special promotion, refund, cancelation as necessary. - Property prep before and after guest arrived or checkout. - Schedule greeting guest upon arrival and arrange transportation. - Review over 100 reviews with a very high rate at 4.9/5 star. Promoted to SuperHost

Developed and delivered successful sales and marketing strategies to drive bottom line revenue. Cultivated new business relationships and expanded existing business sales through effective prospecting, opportunity development, proposal management, presentations, negotiation, and closing techniques. - Designed a business development and sales strategy to achieve company revenue goals. - Cultivated sales relationships by identifying customer needs and desired outcomes. Prepared and delivered presentations, cost quotations, and contract terms.- Developed and maintained business relationships that resulted in high sales and brand loyalty.- Ensured supply was adequate to meet customer demands and reviewed production schedules to ensure capacity. - Scheduled the delivery and installation of products and ensured timely product delivery. Performed troubleshooting to resolve issues.- Recommended process improvements to foster enhancements to business processes. - Executed marketing plans by designing creative, professional, and engaging advertising campaigns to effectively highlight products and promotions.- Selected, trained, and managed Sales Associates. Skillfully cultivated knowledge, skills, and success factors for team members, leading to the accomplishment of sales targets. - Provided leadership to consistently deliver and achieve sales plans, financial objectives, and customer focused operational requirements.- Recognized with several awards including the Best Staff Development Award in 2012 and Best Sales Performance Award in 2013.- Achieved the Best Team Performance Award in 2011, 2012, and 2013.

Beginning as a Telephone Sales Agent, made outgoing calls to prospective clients using company scripts and detailed briefs. - Cultivated relationships with customers and created customer-friendly series; contributed significantly in increasing profits and sales. - Provided feedback to script and copy development based on client interactions.- Achieved 90-day sales targets within 2 weeks of employment, setting a new company record.