Oversee the entire process of handling customer feedback, ensuring full resolution from ticket receipt to completion. Prioritize and assess incoming tickets based on urgency and potential impact on customer satisfaction. Coordinate team assignments and resource allocation to efficiently address issues. Monitor the progress of each ticket, ensuring timely completion and prompt resolution of any obstacles. Serve as the primary point of contact for customers, maintaining clear and consistent communication throughout the resolution process. Review and ensure that all resolved issues meet the company’s high standards for quality. Escalate complex issues to higher management as needed, keeping customers informed at all stages. Follow up with customers post-resolution to confirm satisfaction and gather feedback for continuous improvement. Generate and present regular reports on ticket status, resolution times, and customer satisfaction to management.In addition to client relations, my role also covers planning and execution of trade shows and events to promote the company, network, and support client initiatives. This involves coordinating all aspects of event participation, including selecting events, setting objectives, and ensuring impactful presence. Collaboration with marketing and sales teams to arrange booth designs, promotional materials, and event demonstrations. Actively engage with potential clients, partners, and industry professionals to build relationships and enhance brand visibility. Manage post-event follow-up activities to convert connections into business opportunities. Align event participation with client initiatives, supporting their goals through strategic collaboration. Balance operational responsibilities with event planning to drive company growth and maintain a leadership position in the facility service providers industry.

As the lead Paralegal at the Murray County Public Defender’s Office, I played a crucial role in supporting defense attorneys in the representation of clients facing criminal charges. My responsibilities included preparing and managing case files by conducting legal research, gathering evidence, and reviewing documentation to ensure accuracy and accessibility. I drafted legal documents such as motions, briefs, and affidavits, which were reviewed and filed by attorneys.I interacted directly with clients to collect information, provide updates, and address concerns, and I also conducted interviews with witnesses to gather statements that supported the defense case. My role involved preparing exhibits and other materials for court presentations and attending court hearings and trials to assist attorneys and take detailed notes. I managed case calendars, coordinated meetings, and communicated with court personnel and opposing counsel to facilitate smooth case progression.In addition to my case management duties, I ensured the confidentiality of client information and adhered to ethical and legal standards. My work required a strong understanding of criminal law, proficiency in legal research and document preparation, and excellent organizational and communication skills. By providing comprehensive support, I helped ensure that clients received fair representation and that cases were efficiently managed from start to finish.

As a Lead Paralegal at the Office of Public Defender (Ombudsman) of Georgia, I held a pivotal role in overseeing and supporting the legal team in delivering effective defense services. My responsibilities encompassed supervising a team of paralegals, managing case workflows, and ensuring that all legal documentation and evidence were meticulously organized and processed. I led efforts in preparing complex legal documents, including motions and briefs, and conducted in-depth legal research to support case strategies. I was instrumental in coordinating case preparation, including scheduling and organizing meetings with clients, witnesses, and attorneys. My role also involved providing direct support to attorneys in court proceedings by preparing exhibits and assisting with case presentations. I ensured that all client interactions were handled with professionalism and confidentiality, and I maintained strict adherence to legal and ethical standards. In addition to my supervisory duties, I monitored case progress, addressed any issues that arose, and facilitated communication between the defense team and external parties. My position required a deep understanding of criminal law, exceptional organizational skills, and the ability to manage multiple complex cases simultaneously, ensuring that the public defender’s office delivered high-quality legal representation.