April Richard Email & Phone Number

Plainfield Charter Township, MI, US

Grand Rapids, Michigan, United States

Developed and implemented comprehensive training programs including technical, product, policy, and procedures for new hires and existing employees.Introduced innovative training methodologies such as interactive modules and digital platforms to enhance employee engagement and knowledge retention.Aligned training initiatives with overall project management.

Obtained prior authorization and retrospective reviews of patients' commercial benefits. Advocated on behalf of patients with worker's compensation and automobile insurances to ensure appropriate claim coverage. Identified and resolved or escalated patient concerns to achieve positive outcomes. Maintained thorough understanding of medical policies to.

Greater Grand Rapids, Michigan Area

Developed and facilitated a comprehensive training program specific to the intricate needs of the rehabilitation department to ease the burden of high turnover. Scheduled multi-disciplinary rehabilitation programs utilizing complex problem-solving skills and creative thinking. Aided therapists in addressing operational issues to provide patients with.

Wyoming, MI

Deescalated and resolved customer billing concerns. Established payment arrangements for outstanding customer balances. Advised customers of assistance programs available to aid their needs. Advised instruction for gas, electric, and carbon monoxide emergencies as well as down power lines. Facilitated appliance repair calls and service orders.

Rockford, MI

Maintained accurate, up to date customer records. Processed payroll. Coordinated accounts payable and receivable. Negotiated collections of outstanding accounts. Trained/onboarded new employees.

Belmont, MI

Composed proposals for new jobs. Provided administrative support for sales executives. Issued purchase orders for company salesmen. Prepared billing descriptions for service invoices. Maintained office supply orders and adequate inventory.

Grand Rapids, MI

Provided administrative support for residential executives.Designed and maintained company website. Directed subcontractor correspondence for ordering labor and materials.Created residential invoices and followed through to final payment. Maintained office supply orders and adequate inventory. Assisted employees in uniform compliance.

Master'S Degree, Education

Bachelor’S Degree, Science

Associate'S Degree, Physical Sciences

Activities and Societies: Keller Foundation Scholarship Heart & Soul Award (2013)