April Riggs Email and Phone Number

Deliver strategic management of IT assets, supporting regional consumption of global contracts. Assess and identify key resources, effectively gathering and shepherding requirements into back-to-back agreements. Prepare documentation for $20M+ billing reconciliation region wide.• Teamed with global license management group in drafting functional rules for license management.• Played key role in review of SAM tools, advocating for adoption of ServiceNow.• Ensured top ROI for software investments in collaboration with executive and service pricing teams.• Established and sustained SAM as a service to AGCS for FFIC legacy software portfolio.• Doubled value of software portfolio by leading smooth transfer of GIST assets from three OEs.

Managed greenfield program, introducing new processes and internal controls for monitoring of critical areas.• Saved over $10M with development of corrective actions to address risks in $27M portfolio management.• Supported merger and divesture operations by presenting asset cost evidence, defining DC software inventory baseline, and transferring contracts from FFIC to ATA.• Created software approval list, completed quarterly audits, and removed unapproved installations.• Effectively mitigated audits from Microsoft, Oracle, and IBM.

Orchestrated end-to-end lifecycle of infrastructure service requests, including initiation, intake reviews, requirements analysis, solution design reviews, infrastructure project implementation, and customer acceptance.• Enhanced corporate visibility and control of delivery process by cultivating productive partnerships with outsourced vendors.• Optimized progress tracking throughout delivery with establishment of robust reporting structure to ensure compliance with SLAs.• Introduced standard templates for gathering requirements and communicating with customers.

• Drove full lifecycle of installations for provider of hardware, software, and IT services solutions to hospitality sector – including POS, inventory control, accounting, and property management tools.• Led smooth implementation of Eatec business following acquisition by Agilysys.• Designed and implemented department structure comprised of two new management tiers and four positions (adopted company-wide and still in use today).• Maintained 97% employee retention rate by supporting staff in proper navigation of benefits / incentives modifications.• Achieved 100% client retention via quality management of accounts during service rate increase and maintenance contract redefinition.• Coordinated deployment of business application suites (Quick Arrow, iEmployee, iRecruiter, and SalesForce).• Streamlined professional service quotes process with design of services matrix.• Projected and drove services revenue.

• Progressed from entry-level implementation consultant to directorial role within this best of breed inventory control software company – generating over $10M revenues annually.• Boosted revenues over 52% in three years by identifying / targeting new business opportunities as well as developing value-added solutions benefitting organization and customer base.• Spearheaded development, implementation, and support of 300+-member client base.• Built and led team of 29, recruiting and training talents in alignment with organizational needs.• Elevated corporate performance via operational streamlining, department restructuring, introduction of separate support division, and creation of market-specific installation groups.• Performed analysis, approval, and quoting of hundreds of customization requests monthly.• Enhanced staff performance with creation of new hire training program.