April Rodriguez Email and Phone Number
April Rodriguez work email
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April Rodriguez personal email
🚀 Passionate IT Professional | Infrastructure Analyst | Military VeteranAs an accomplished Infrastructure Analyst at Doctors Hospital at Renaissance, I bring over 8 years of hands-on experience in IT support and system administration. I specialize in providing top-notch user support for Virtual Desktops (VDI) and excel in addressing daily Help Desk calls with troubleshooting expertise.Key Strengths:🖥️ Technical Expertise: Servers, storage, email, active directory, backup, and disaster recovery.🌐 Networking: Proficient in TCP/IP, DNS, DHCP, and ensuring onsite/remote troubleshooting.🤝 Customer Focus: Excellent communication skills, responding promptly to end-user needs.In addition to my role at Doctors Hospital, my diverse background includes serving as an Automations NCOIC in the US Army, where I managed complex projects, completed over 1,000 VoIP phones, and led a team of technicians serving multiple organizations.Open to networking opportunities, collaborations, and discussions in IT, healthcare, and related fields. Feel free to reach out—I look forward to connecting with like-minded professionals!
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Technology Server Specialist IiDhr Health Apr 2024 - PresentEdinburg, Texas, Us
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Infrastructure AnalystDhr Health May 2022 - Apr 2024Edinburg, Texas, UsAdeptly resolved over 4000 tickets since assuming position. Proficient in providing user support for Virtual Desktops (VDI) actively engaged in addressing daily Help Desk calls with additional troubleshooting expertise. Consistently tasked with creating weekly emails for New Employee Orientation, enhancing the onboardingprocess. Demonstrated prowess in troubleshooting virtual desktops, desktop PCs and software applications. Showcased technical expertise encompassing servers, storage, email, active directory, backup and disaster recovery.
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Technical Support Specialist IiDhr Health Aug 2021 - Nov 2022Edinburg, Texas, UsResponsible for maintaining and operating applications and technical hardware, including workstations, printers, medical equipment and peripherals. Exhibited effective communication with end-users, ensuring timely responses. Responded urgently to escalated issues involving employees and patients within the hospital.
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Technical Support Specialist IDhr Health Jun 2020 - Aug 2021Edinburg, Texas, UsExcelled in handling urgent situations with professionalism and efficiency. Managed multiple taskssimultaneously, adapting to new and changing technologies. Provided excellent customer service through communication via email, phone, and instant messaging with peers, management, physicians and end-users. Addressed various IT-related issues such as applications, operating systems, hardware and peripherals.
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Automations Ncoic (Non-Commissioned Officer In Charge)Us Army Jan 2018 - Mar 2019Arlington, Virginia, UsServed as the Senior Information Systems Manager, leading a team of help desk technicians servicing over seven organizations. Completed over 1,000 Voice Over Internet Protocol (VoIP) phones, video teleconferencing, computer system and network trouble tickets. -
System AdministratorUs Army Jun 2017 - Dec 2017Arlington, Virginia, UsManaged the Army Certification Tracking System, significantly increasing compliance with the Fort CavazosNetwork Policy. Oversaw over 300 user accounts and system software.
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Nodal Network Systems OperatorUs Army Jun 2015 - May 2017Arlington, Virginia, UsLed the Command Post Node team, successfully navigating various exercises and missions with 21 consecutive days of network connectivity. Enforced system compliance while troubleshooting and overhauling network maintenance.
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Information Technology SpecialistUs Army Jun 2013 - May 2015Arlington, Virginia, UsTroubleshooted computer systems and assisted military section members and civilians via the help desk to utilize network connectivity and peripherals.
April Rodriguez Education Details
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Western Governors UniversityCloud Computing -
The University Of Texas Rio Grande ValleyPursuing Bachelor'S In Information Systems
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Central Texas CollegeGeneral Studies
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South Texas CollegeGeneral Studies
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La Joya Palmview High SchoolHigh School Diploma
Frequently Asked Questions about April Rodriguez
What company does April Rodriguez work for?
April Rodriguez works for Dhr Health
What is April Rodriguez's role at the current company?
April Rodriguez's current role is Technology Server Specialist II at DHR Health.
What is April Rodriguez's email address?
April Rodriguez's email address is ap****@****rmy.mil
What schools did April Rodriguez attend?
April Rodriguez attended Western Governors University, The University Of Texas Rio Grande Valley, Central Texas College, South Texas College, La Joya Palmview High School.
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