April Sherry Email & Phone Number

Melbourne, Australia

Multi Skilled Travel Agent. Book Domestic and International (point to point) trips for variety of corporate clients.• Planning corporate travel for business executives.• Planning movements for FIFO Shutdown projects for up to 250 pax.• Client management, setting realistic expectations, consistent and concise communication, delivering honest and empathic client interaction, listening to feedback, following up and solving any complaints.• Using critical thinking to solve urgent travel situations.• Managing queues for example airline schedule changes and ticketing queues• Issuing and reissuing tickets

Melbourne, Australia

I took part in an internal work program for Aspiring Leaders which allowed me to further grow my leadership skills and become a better team member and mentor. With this training and also the support from my manager I was able to be her stand in when she was out of the office. • Planning corporate travel for business executives domestically.• Manage a dedicated client portfolio• I used GDS, Viewpoint and Smartpoint.• Issuing and Reissuing domestic tickets; (Rapid Reprice knowledge also)• Basic knowledge of Gemini invoicing tool.• Managing queues for example airline schedule changes and cancellations

Melbourne, Victoria, Australia

Front office receptionist + Manager • Maintain rapport with both suppliers and clients• Handle customer requests through phone and email correspondence• Meeting set sales targets.• Educate and up-sell products to consumers• Liaising with third party suppliers

Wellington Region, New Zealand

Certificate 4 In School Based Education Support, Education

Certificate 3 In Medical Administration, Medical Administrative/Executive Assistant And Medical Secretary

Certificate 4 In Hospitality And Business Management, Hospitality Administration/Management

Diploma In Travel And Business Management, Travel And Business Management

National Certificate in Tourism and Travel Core Skills - Level 3 National Certificate in Travel - Levels 3 and 4 National Certificate.