April Sims, Mba Email and Phone Number
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Solutions-oriented relationship manager, dedicated to exceeding client expectations and meeting hard line company objectives. Combines extensive technical knowledge, creativity, integrity and ability to build productive relationships with customers to grow business, profits and customer and employee satisfaction. Connect with me, I am open to opportunities.Areas of Expertise: Client Retention, Customer Service, Process Improvement, Communication, Statistical Analysis, Testing & Reporting, Data Systems, Technical Support, Business Functions, Project Management, Team Building, and Strategic Planning
Global Payments Inc.
View- Website:
- globalpaymentsinc.com
- Employees:
- 12257
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Senior Technical Business AnalystGlobal Payments Inc. Feb 2021 - Present-Acts as a liaison between client end-users, programmers and test analysts in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance. -Consult with client management while assisting with the identification, definition and documentation of business needs/objectives, current operational procedures, problems, input/output requirements, data scope, usage formatting, security requirements and levels of systems access. Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations. -Consults and coordinates with programmers to design and develop requirements and analyze the feasibility of new systems and enhancements to existing systems; ensures the system design fits the needs of the users. Prepares input for system design, including final report and screen definition, logical system flow and implementation plans. Provides support to resolve issues that may cross multiple systems and affect the business process. -Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes. Tracks and documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training. -Conducts and supports testing/planning/validation by clarifying the intended functionality and resolving issues to ensure successful implementation. Provides relevant test scenarios for the testing team. -Assists with the detailed project planning efforts on larger projects, and may act as a Project Manager on smaller development efforts. Monitors project progress by tracking activity, resolving problems, publishing progress reports and recommending actions.
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Senior Business AnalystDxc Technology Apr 2019 - Feb 2021Richardson, TexasGlobal Payments Account - Compliance (Visa):-Conducts reviews of Visa Compliance enhancements and regulations for business impact and conveys requirements for awareness and action.-Provides compliance input on business plan manager, projects or operational requests.-Gathers information, analyses data trends, identifies root cause(s), and provides information to the business or project teams.-Ensures documents, projects, processes or product initiatives comply with regulatory requirements and enterprise policy.-Identifies outstanding compliance issues and oversees proper implementation of business requirements.-Participates in compliance risk management activities in accordance with Visa compliance standards.-Interact with customer on Visa Compliance standards. -
Sr Business Analyst/Training DeveloperDxc Technology Oct 2018 - Apr 2019Plano, TexasGlobal Payments Credit Card Account - Cards and Payments-Responsible for developing, designing, coordinating and conducting all training programs for MAS 2.0 application rollout-Interacts with customer to identify training needs and mapping out development plans for teams and individuals.-Communicates with the customer routinely to chart the progress of their needs.
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Integration Team Manager/Client RelationsDxc Technology May 2005 - Oct 2018United StatesMERS Account-Supported the Mortgage Electronic Registration System (MERS), an innovative online process that simplifies the way mortgage ownership and servicing rights are originated, sold and tracked.-Recommends and leads process improvement projects, and resolves all client issues.-Point person for all aspects of the integration process to the MERS application.-Manages a team of three that provides daily integration support to customers with technical questions and issues.-Facilitates the implementation of firewall tunnels between the customers FW engineers and HPE’s Firewall engineers.-Generates monthly statistical and operational reports; coordinates and manages server or software upgrades; composes test plans and test scripts for testing system enhancements and corrections.-Interacts with the customer routinely to chart the progress of member interface development.
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Advanced Business AnalystElectronic Data Systems Apr 2003 - May 2005Plano, TexasCommercial Card Account-Coordinated testing system changes and enhancements.-Provided daily production support to Commercial Card clients using Spectrum (Commercial Cards Mainframe Application) and our custom designed Internet applications (On-Line Expense, iTracer, On-Line Account Maintenance, and On-Line Statement).-Developed system test plans, business designs, and problem description documents.-Utilized EZtrieve and Macro tools for testing and comparison of data.-Oversaw Card Production Operations with Oberthur Card Services and the Commercial Card customers.
April Sims, Mba Skills
April Sims, Mba Education Details
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Healthcare-Implementation Manager -
Management
Frequently Asked Questions about April Sims, Mba
What company does April Sims, Mba work for?
April Sims, Mba works for Global Payments Inc.
What is April Sims, Mba's role at the current company?
April Sims, Mba's current role is Senior Technical Business Analyst | Project Management | Client Relations |.
What is April Sims, Mba's email address?
April Sims, Mba's email address is ap****@****eds.com
What is April Sims, Mba's direct phone number?
April Sims, Mba's direct phone number is (888) 732*****
What schools did April Sims, Mba attend?
April Sims, Mba attended Southern University And Agricultural And Mechanical College At Baton Rouge, Massachusetts Institute Of Technology, Dallas County Community College, Amberton University.
What skills is April Sims, Mba known for?
April Sims, Mba has skills like Visio, Requirements Analysis, Vendor Management, Requirements Gathering, Business Analysis, Sdlc, Integration, Leadership, Process Improvement, Pmo, Management, Testing.
Who are April Sims, Mba's colleagues?
April Sims, Mba's colleagues are James O'sullivan (Safe Sm/lpm/popm), Richard Walker, Ricardo Gonzales, Enrico Gates, Randy Lumboy, Salaudeen Waliu, Jonah Marie Reyes.
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