April Smith Email & Phone Number

United States

 Work in a call center environment where I professionally answer 100+ incoming calls from customers in reference to their statement. Made 100 + outbound calls per automatic dialer to assist in resolving outstanding accounts 60 days past due.  Consistently met/exceeded $20,000-25,000 Company’s monthly collection goal. Resolve patients concerns by utilizing available resources such as Centricity, Gateway, Verinet and Docstar. Assist with anesthesia calls for adjudication payments… Show more  Work in a call center environment where I professionally answer 100+ incoming calls from customers in reference to their statement. Made 100 + outbound calls per automatic dialer to assist in resolving outstanding accounts 60 days past due.  Consistently met/exceeded $20,000-25,000 Company’s monthly collection goal. Resolve patients concerns by utilizing available resources such as Centricity, Gateway, Verinet and Docstar. Assist with anesthesia calls for adjudication payments with insurance and patients, also analyzing anesthesia medical records providing detail explanation of the findings to the patients.  Assist the department with front end coding issues for ER claims. Show less

Account Balancing/ Electronic Medicare and Medicaid and Commercial Insurance Claims submission, Claims Correction. Ability to multitask while still performing quality that exhibits high level of confidentiality, and professionalism.