Human Resource Operations Center team is responsible for providing front-line customer service and support to employees (active and inactive), managers, HR Field staff, and company vendors for questions and issues in regards to Human Resources. The Customer Service Representative will work under direction from an HROC Supervisor to ensure HR service delivery is consistently high-quality. The HROC Tier I Representative will be responsible for some or all of the following under direction of a HR Operations Center Supervisor:Provide excellent customer service to HCA employees for Tier I level HR questions and issues.Respond to both phone and online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems on the computer. Handle requests for administrative tasks and inquiries.Perform transaction processing in support of HR functions, including data entry, filing, sending correspondence, etc.Provide help on navigating internal resources on self-service and HR technology tools. Perform required tasks in accordance with established service level agreements (SLAs) and set metrics.Assist other Tier I representatives where needed

• Engage designated leaders to understand talent needs of the businesses and define people strategies• Implement HCA-wide and LOB or location-specific HR initiatives• Provide HR observations related to departmental issues in meetings and one-on-one. Interpret talent management data for departments and work with VP of HR to develop appropriate initiatives.• Coach designated leaders through change management, performance management issues, etc.• Respond to leader questions and requests for information, point them to appropriate self-service tools• Deploy development programs• Advise leaders on learning and organizational development. May include program implementation such as ensuring completion of employee development plans, updating the succession plan and implementing other programs and tools.• Support Employee & Community engagement• Promote and foster a healthy work environment; raise awareness of available programs to assist employees. Implement appropriate employee engagement programs and union avoidance initiatives (as applicable)• Prepare/coordinate events e.g. holiday celebrations, employee recognition events, service awards, community support• Coordinate and facilitate employee activity groups and other employee teams (peer reviews)• Interpret and drive departmental action planning as a result of employee engagement surveys; assess facility “temperature” through formal and informal sensing and plan actions with department managers• Counsel managers and employees on situational issues; resolve employee conflicts• Implement business performance, quality and patient care initiatives

The Recruiting Administrator is a member of the HR Service Center team, responsible for providing resolution on associate inquiries that are beyond the routine level of complexity. The Human Resource Service Center Tier 2 Service Representative will research the issue and take appropriate action to resolve or further escalate the issue to resolution. The position is specialized in policies and processes supporting HR functional transactional work and has an in-depth understanding of established policies and programs within HR. The HRSC Tier 2 Service Representative will work under direction from an HRSC Supervisor to ensure HR service delivery is consistently high-quality, and collaborates with Centers of Expertise (COEs), external Tier 2 (Payroll and HRIS) and Third Party providers, when necessary.

The Division Clerk is responsible for assisting the nursing staff in the daily operations and organization of the specific nursing unit and provide daily services involving basic care for patients . The Division Clerk upholds the policies and procedures set forth by Gateway Medical Center. The Division Clerk must be able to demonstrate the knowledge and skills to provide assistance appropriate to the age of the patient served. While maintaining patient/customer confidentiality, the Division Clerk promotes good public relations and applies and implements the philosophy, goals and objectives of Gateway Medical Center.-Clerical and computer experience preferred-Medical terminology preferred-Must be able to respond mentally, physically and appropriately to emergency situations-Must be able to work in a fast-paced, ever changing, stressful environment-Requires close concentration and attention to detail

The contractor will process 10-15 correspondence requests daily as well as working to eliminate the existing backlog of requests, within established Department of Defense guidelines of the Sections with acknowledgement/follow-up made when medical information is not readily available.Routine Requests - 30 business days unless there is a time line required by the requester.Stat Requests are processed the same day.• Compiled, processed, and maintained medical records of hospital and patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system • Processed, maintained, compile, and report patient information for health requirements and standards. • Conducted daily use of various software programs to include MediSoft, AHLTA, CHCS, National DEERS, Microsoft Outlook, Excel and Word• Reviewed records for completeness, accuracy and compliance with Department of Defense regulations. Trained employees on record maintenance. • Retrieved patient’s medical records for authorized health care professionals • Released information to patients and authorized personnel according to regulations • Processed and prepared business and government forms such as PCS, ETS, TSGLI, DD214.