Build strong relationships with customerRetain revenue and grow business accountsAssist business customers with any issues or concerns that ariseTravel in the district to inspect retail lobbies to ensure complianceDocument all activities with business accounts via Panorama softwareResearch portfolio assigned accounts to better understand the company’s shipping and mailing needsCoordinate with the Sales Team and BSN to make sure accounts are having an exemplary customer experienceConduct monthly reviews to ensure businesses are meeting or exceeding their contractual commitment volumes

Completed daily surveys on dispatchesCounted mail and input information into Postal Service databaseAdministered safety talks documented the minutes of the meetingEstablished goals and expectations for clerks and carriers on a daily basisSupervised a station which consisted of 37 routes, 2 retail offices, and 10 clerksCreated daily, weekly, and holiday schedules ensuring all routes had proper coverageApproved overtime and reconciled time clock rings so employees would be properly compensatedDiscussed and met with the union shop stewards in an effort to resolve grievances at the lowest levelCoordinated the deployment of the new Self Service Kiosk (SSK) at 5 offices in the Baltimore DistrictConducted evaluations and reviews with employees to keep them informed about their work performancesLocated areas that revenue can be increased at LPOVerified daily collection runs to assure all mail was collectedfrom boxes before entering “all clear” into system

Provided one-on-one training to new hire retail window clerksConveyed to the trainee the importance of GIST (Greet, Inquire, Suggest and Thank)Performed the daily operations of the retail window while being shadowed by a traineeExplained services and how to “sell maximum value to a customer by matching their needs"Represented the Postal Service at the 1st Day of Sale Ceremony for the Federal Duck stampSigned the first sheet of duck stamps for 2018 that is currently on display at the Postal Museum Stressed the importance of asking the HAZMAT question when a customer is mailing a package

Verified that the photograph is a true likeness of the applicantScreened evidence of U.S. Citizenship documentsRecorded the identification documentation presented on the applicationCollected the required passport fees and forward to the Department of StateAdministered the Oath to the applicant and witnessed his/her signatureEnsured that all documents were handled and stored securelyExercised independent judgment and tact when explaining and applying the regulations, policies, and of the passport process

Verified presort and bulk mailing of all classificationsManaged Business Reply and Postage Due accounts at the post officeDistributed primary and secondary schemes of incoming mail based on knowledge of the distribution

Provided flexibility as a window clerk by travelling to other stations in area AOrdered stock according to office sales and needsProvided product and service information to customers

Negotiated and enforced a National Agreement with the US Postal ServiceProtected worker's rights

Negotiate and manage supplier contractsScreen and interview candidates for job openingsOversee all operations of the business from start to finishManage customer relations to improve customer retentionEngage proactively with customers and prospects to increase sales

Instructed and monitored students while they used the learning materialsEstablished and communicated clear objectives on all learning activitiesDeveloped and implemented national retail programs at the district levelProvided feedback to the program director on the students' performanceOffered a variety of learning materials and resources for use in educational endeavorsTrained the district for the deployment of “MyPO”, a web-based gateway used by employeesManaged students’ behavior by establishing and enforcing rules and procedures of the Postal ServicePlanned, prepared, and delivered lesson plans and instructional materials that facilitate active learningDemonstrated proficiency in working with students from diverse cultural, economic, and ability backgroundEnsured that the service provided by local post offices was of the highest quality in the event of a mystery shopCoordinated events for the Black Heritage Stamp release at The Reginald F. Lewis Museum and AlzheimerForum in Washington DC

Filed and won grievances for different issues plaguing employeesRecruited and welcomed new members to participate fully in union activitiesResolved disputes between management before a grievance had to be filledExplained the relationship between the local collective bargaining unit and managementAttended union meetings to gain information from union leaders to share with membersStudied the collective bargaining agreement in order to accurately answer members’ questions

Organized the office layout for a seasonal fast-paced, high priority tax officeMaintained the safety condition of the office and arranged necessary repairsCreated a weekly employee schedule, organized meetings, and scheduled appointments Delegated work to staff and managed their workloadGreeted customers and handled customer complaints, concerns, and praiseImplemented and promoted equality in the office

Emptied incoming mail onto a conveyor belt for initial sortingSeparated outgoing bulk mail for dispatch and loaded mail onto trucksOperated equipment and machinery assigned to the jurisdiction of the Mail Handler UnionTransported mail to be distributed for processing and placed processed mail in sacks and pouches