- Create, reiterate, and facilitate a 40 hour curriculum around professional development, financial empowerment, and personal growth monthly to 5-15 young adults.- Oversee a team of 4 staff implementing our Launchpad and additional trainings. - Contribute to company's rapid growth as we aim to quadruple number of youth involved in programming in the next FY. - (Manager of Training and Recruitment) Sustain referral sources and oversee recruitment of new young adult associates (2021-2022).

- Ran daily shifts of 1-12 youth in their job training of our online bookselling business. Supported youth on these shifts with their growth as a worker and employee through in the moment and end of day feedback.- Facilitated competencies curriculum weekly

- Facilitated youth learning job training skills such as register use, customer service, job readiness, problem solving, and advocating for their own ideas through pop-up, bookcart, and weedout shifts- Generated new partnerships for the new business team including bookcart hosts, stagers, and furniture buyers

- Empower youth to take charge of their lives by taking charge of the donations portion of their business * Drive and manage youth on truck shifts 3-4 days a week through teaching and supervising youth to practice good customer service and use of our tools (liftgate, ratchet straps, pallet jack, pallet stacker) * Co-create and run Outreach & Stewardship shift. The shift involves training youth on Excel, appreciation efforts, and professional phone calls and emails as well as overseeing their practice of these skills as they reach out to current and potential donation partners - Lead outreach to new container and library partners as well as maintain relationships with our current partners - Provide quality customer service through in person interactions at pickups, phone call monitoring, and emails as part of the business development team - Hold youth accountable to MTW policies through maintaining expectations and ensuring youth are striving to reach their outcomes both inside and outside of the business. Serve as a role model for professionalism and engagement in the workplace

- Field phone calls for Business Development, involving scheduling book pickups, answering general book inquiries, and troubleshooting any customer-service related problems- Manage book drives through replying to inquiries, corresponding with the book drive hosts throughout, and ensuring proper appreciation follow-up - Monitor and process all group and individual volunteer inquiries. Keep staff appraised of all volunteer changes and facilitate all volunteer logistics

- Through over 1,500 hours of service, empowered 35 system-involved youth via role-modeling and instruction on hosting groups and individual volunteers when they visit the MTW youth-run bookstore business - Provided job-training skills to MTW youth including effective & professional communication, leading groups, work-focused writing skills, and appropriate interactions with diverse groups- Cultivated number of book drives from 17 to 60 over 1 year by focusing on communicating consistently with hosts, creating follow up procedures, and documenting the process for future use - Managed social media platforms in collaboration with colleague and youth, leading to an increase of 445 Facebook and 313 Twitter followers on Facebook and Twitter over nine months and enhanced engagement - Published monthly youth-written email newsletter utilizing Constant Contact

- Provide Facebook and Twitter social media support in the form of scheduled posts through Hootsuite, creation of weekly blog posts, and managing advertisements- Create and manage databases of clients, houses, and rentals- Monitor team's real estate transactions from start to finish including managing appropriate paperwork and Google calendars

- Entered data to reports from professionals’ trauma training seminars to inform training changes - Tabulated young people’s trauma measures related to a clinical trial to test effectiveness of trauma-informed care- Researched evidence-based trauma practices and literature to support program decisions and grants

- Created and updated 3 curricula utilized to teach youth in public schools & a local nonprofit on conflict transformation- Co-facilitated an interactive 7-part curriculum at 2 locations with 40+ middle school and high school aged students- Coordinated with on-site staff, volunteers, and community organizations on logistical aspects for curriculum implementation such as booking of sessions, content, and troubleshooting last minute changes and cancellations

- Produced 57 charts, graphs, and Batch GEO maps on the 326 offenders and 728 offense of Worcester Police Juvenile Data from 2014- Collaborated with diversion portion of Youth Violence Prevention Initiative (YVPI) to create recommendations to the police chief, city manager, and mayor - Researched link between early childhood trauma and later gang involvement - Co-created 3 logic models and supporting evidence for domains of the YVPI. This included researching best practices in pre-cradle through college violence prevention including nurse visiting programs, colocation, Specialized Policing Responses (SPRs), Positive Youth Development (PYD), and diversion efforts. Co-authored a final report of evidence of need and action plan for the YVPI

- Tutored high school students 6 hours per week in Spanish, English, and test-taking/organizational strategies to promote students’ pursuit of academic and personal goals - Interviewed members of Upward Bound’s previous 2 graduating classes to generate 11 resource brochures for future college-bound participants which included financial aid, budgeting advice, and answers to other frequent questions. - Co-led 8 classes for 15 seniors on college preparation and 5 classes for 5-10 recent program graduates on the college transition including topics such as dorm living, assistance with college essays, and career explorationProvided office assistance in the form of collating, organizing, calling students and contacts, and filing. - Assisted in the preparation and successful implementation of the Upward Bound summer program.

Provided front end service to customers and work independently on store organization

- Conducted research and generated a competitive analysis of 26 TEFL courses of eleven different online providers - Synthesized a value analysis for TEFL online programs and distinguished how CIEE TEFL fulfills or needs improvements in these stakeholder requirements- Collaborated with other CIEE departments on incorporation of CIEE TEFL into their programming- Constructed 2 surveys for distribution to 88 current CIEE TEFL participants and to over 500 people with knowledge of TEFL. Analyzed data from both surveys and involved it in my final conclusions- Created a final report of findings and present them to the CIEE team including the senior team - Participated in professional development seminars to learn about personal branding and CIEE's global reach

- Input, analyzed, and summarized surveys, activities, and field trips from kindergarten students, school staff, and parents of 9 different Worcester elementary schools (~700 students) on the program’s “healthy eating and where food comes from” teaching focus- Observed in class/ on field trips once a week, noted observations and reported to staff- Assisted in the creation of the 2013-2014 Annual Report through leadership in as well as data entry and interpretation of the final evaluations of 100 kindergarten participants.

- Conducted participatory social research on 100 students, school staff, and community members utilizing surveys and interviews. Synthesized a 76-page report documenting knowledge sex topics, access to resources, and opinions- Presented 14 lectures to 500+ pre-K through middle school aged students and 6 lectures to pregnant women on health subjects such as teeth brushing, sex education, nutrition, and breast-feeding- Created an instructional guide & brochures for the implementation of 4 lectures on sex-education and puberty for 7th & 8th grade students. Hosted an informational session with first-level care nurses to train on implementing the tools