April Thrasher Email & Phone Number

Texas, United States

Dallas/Fort Worth Area

Creative Training Specialist with demonstrated history of excellence in training, operational management, sales, and customer service with recognized strengths in virtual classroom systems, along with in-person training, as well as staff support, problem-solving, trouble-shooting, planning/implementing proactive procedures and systems.

Bedford, Tx

• Train Team Members in various job positions within both In-Person Classroom and Virtual Classroom environments• Deliver training material for a defined number of courses with one or more components (e.g., new-hire, refresher, process, product or systems, customer experience skills) to an audience through directive teaching methods to help individual contributors and managers develop crucial job skills• Passion for facilitating to diverse Team Members with various adult learning styles, i.e. visual learners, auditory learners, hands-on learners, etc.• Recommend modifications to instructional designers to keep course content current and to enhance L&D programs, resources, and tools• Provide feedback to fellow L&D Facilitators and receive feedback through a structured process to enhance skills usage• Prioritize multiple tasks/projects for deadline efficiency • Maximize all travel, finances, and schedule needs according to the priorities of management, as well as keeping within guidelines and meeting deadlines• Analyze gaps in Team Member’s readiness for job role and consulting with regional leadership to develop a course of action, as needed

Los Angeles, Ca

Develop strategies to increase solutions, profit, proficiency and engagement in the retail store environmentStrong cash handling and accounting skillsMaintain quality control/satisfaction records, constantly seeking new ways to improve customer service and operations.Diplomatically resolve customer complaints on as-needed basis while in the retail store environment, as well as make recommendations to support their financial needsCoach and support teller team on sales goals and follow up on referrals.Maintain all bank records according to records retention guidelinesControl all aspects of records management, including but not limited to documenting, preparing and shipping old recordsExpert knowledge of StoreVision Teller, StoreVision Platform, RFX systems, SharePoint and Store PortalSupport all team members on professional and personal issues to create a successful working environmentPassion and drive for excellence in regards to banking operations and guidelines

Los Angeles, Ca