April Vaughn Email and Phone Number

Boutique travel consulting firm specializing in international and domestic travel, catering to corporate executives and families alike.Conducted research and have provided over 550 tailored assessments for multifaceted travel packages worth a combined total of over $1.5MIL, to include conveyance and lodging for worldwide destinations, and maintain detailed records through spreadsheets and databases.Communicate with various domestic and international entities through requests for information and negotiation and calculation of services and costs.Manage a customer relationship management (CRM) platform for a diverse client base, coordinating mass notifications, marketing campaigns, invoices, and calculating and processing financial transactions.Provide assessments of localities for regional stability and minimization of potential hazards and threats, and coordinate transportation, visa and COVID clearances, and responses for unforeseen emergencies.Provide a high level of customer service for diverse clientele, and maintain responsiveness throughout the travel lifecycle. Maintain strict client confidentiality and protection of information in accordance with applicable laws and ethical practices.

Provided tailored international and domestic travel packages for clients, to include transportation, lodging, and event coordination.

As a reserve Deputy Constable, managed and provided oversight of the evidence program, responsible for the intake, processing, storage, and destruction of all materials related to civil and criminal investigations for a precinct-wide organization.Maintained detailed and auditable records through the use of spreadsheets and databases for program administration.

Managed and provided oversight of the agency evidence program, responsible for the intake, processing, storage, security, and destruction of all materials related to 5,000+ criminal investigations for a municipal organization.Responsible for identification of users and coordination of training and implementation of information security access protocols agency-wide for Criminal Justice Information Systems, and ensured staff adherence and compliance with mandated information system directives and audit requirements. Partnered with cross-functional city personnel to ensure adherence to visitor screening procedures, information and physical security protocols, and data privacy requirements for the City Hall office facility.Conducted physical security risk assessments of area businesses and residential properties, consulting with stakeholders on deficiencies and potential upgrades through both environmental design and improved security awareness and processes.Excelled as a Warrant Officer, effectively employing research and investigative methodology, to include the use of multiple law enforcement and open source databases, to located and apprehend persons wanted for violations of various laws and statutes.

Overhauled the agency evidence program, authoring new organizational methods, intake processing procedures, and audit requirements. Responsible for the intake, processing, storage, security, and destruction of all materials related to criminal investigations for a municipal organization.Promoted localized information security protocols in line with state assurance mandates, to include end-point controls and best practices. Maintained secure records and databases containing sensitive and confidential information, and incorporated security practices into all internal and external agency digital communications.Provided quality law enforcement services as a patrol officer, implementing community policing strategies and partnering with diverse and cross-functional business owners to improve safety awareness, enhance crime reduction, and promote compliance with local laws and ordinances.Responded to incidents and customer inquiries, and conducted investigations into violations of federal, state, and local statutes and laws.Performed both field and structured custodial interviews in furtherance of cases while maintaining a high level of customer service for community members and organizational staff.Authored advanced technical reports for presentation to diverse audiences on subjects ranging from physical security and crime prevention to criminal investigations.Participated on a multi-agency Special Response Team, trained for response and intervention of school-based threats. Conducted risk assessments of local institutions, and provided physical security for critical infrastructure and athletic and special events.

Contracted security for MISD athletic and scholastic events, safeguarding students, staff, and the public while enforcing state and local laws through patrols and crime prevention activities.Provided a high level of customer service and constant interdepartmental communication while ensuring a safe environment for diverse crowds.

Responsible for key client engagement and oversight of outbound international cargo for strategic accounts. Ensured a high-level of account satisfaction and retained business contracts through quality customer service in a high-volume call center environment.Managed supply chain optimization and logistics coordination across multiple time zones, from export cargo processing to ocean freight conveyance, and tracked and monitored movement of cargo by truck and rail.Promoted and adhered to company information security practices, to include endpoint protocols while utilizing information technology devices and software, such as email encryption, the use of password managers, and data privacy requirements. Applied the use of physical security procedures, including the use of electronic access controls and employee and visitor badging.Trained and coached incoming staff on internal processes and best practices, and created efficient and time-sensitive solutions encountered by priority accounts.

Responsible for the coordination of outgoing international cargo in the form of containerized freight. Acted as primary point of contact for a diverse line of customers to ensure the smooth execution of the whole shipment lifecycle, from export processing to end point customer delivery. Successfully created bookings, tracked containerized cargo and freight, and coordinated problem resolution.Partnered with sales personnel, operations, dispatch, and internal staff for solution-oriented recommendations for improved processes and issue mitigation, and researched and processed claims to provide support for multiple sites regarding damaged or lost cargo.Provided oversight of vessel projections, hazardous approvals, load lists, and vessel reconciliation for assigned NAM ports. Created and processed bills of lading and documentation for containerized freight for international shipment.Successfully managed all aspects of front-line customer service, and demonstrated the ability to work in a fast-paced environment while simultaneously utilizing multiple databases and systems. Partnered with a diverse workforce while ensuring privacy of clients in a global organization.Assisted in training and mentoring of new staff on export procedures and company policies and directives.

Managed daily business operations, to include oversight of three direct reports, in a high-traffic retail sales environment. Drove all aspects of marketing, supply, procurement, invoicing, and sales of high end and niche clothing lines for an interstate franchise.Trained, directed, and guided employees in both front and back office operations to ensure a high level of customer service. Coached individuals on quality of interpersonal contacts and sales techniques. Responsible for full human resource lifecycle, to include recruiting, management, employee retention, and payroll.Promoted and ensured adherence to company's physical and information security policies while maintaining confidentiality of internal records and customer transaction and payment data.