• Training new employees to properly dispatch and take customer and driver calls. • Schedule and dispatch workers/ drivers, equipment, service vehicles to appropriate locations according to customer requests, specifications and needs using telephones, radios, and email. • Relay work orders, messages and information to drivers, supervisors, and field inspections using two-way radios, telephones, and email. • Inventory control on equipment including and not limited to tanks, trucks, and trailers.

• Led a comprehensive Training new employees to properly follow policies and procedures.• Served as company representative on many conference calls to promote company objectives.• Resolved employment-related disputes through proactive communication.• Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.• Handled understaffed, disputes, terminating employees and administering disciplinary procedures.• Represented organization at personnel-related hearings and investigations.• Met all customer call guidelines including service levels, handle time and productivity.• Solved unresolved customer issues.• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.• Strong leader of customer support staff.• Provided accurate, specific and timely performance feedback for CSRs.• Identified individual development needs with appropriate training.• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Supervise shipping doc and employees to ensure all trucking loads were loaded with correct shipment and correct documents.Maintain and keep control of all inventory and quality for plants being shipped.Conduct Safety Meetings for all personal.Maintain all payroll for employees.Schedule truck shipments being sent from production to customers and cold storage's.Work with executives on structure, systems, safety, coordinating all information via reports.All other duties that were required.