• Maintains the approved carriers compliance, procurement, rates and insurance utilizing the SmartView and TMS • Generates usage reports, performance reports and score cards for all US Domestic Carriers and distribute to operations & management. • Manages (the) domestic (part of) tenders and RFQ responses by using high volume multilane and multimode optimizing tools • Responsible to support the 3PL movement of freight as required (LTL, FTL and parcel) • Provide domestic transportation pricing and optimization solutions for domestic transport and projects. • Gather and Analyze data to identify missed opportunities related to transportation, distribution and warehousing • Support Transportation Manager with implementation of TMS • Identify and analyze root causes of carrier or 3PL service issues, then develop corrective action and performance improvement measures. • Develop, create and contribute to reporting and presentation needs related to logistics communications • Provide guidance and training to operational staff for optimal transportation and logistics routings.

• Establish and monitor customer service performance standards• Develop processes to identify customer problems and resolve them expeditiously and efficiently• Manage customer escalations and provide corrective action plan(s)• Review and develop KPI's with customer, commercial team and product groups • Manage data quality and ensure resolution • Drive strategic and internal process initiatives • Engage internal teams/resources such as quality/ implementation/client service teams • Coordinate pricing/ ad-hoc rating to drive customer revenue growth • Support the Monthly/Quarterly Business Review (QBR) process • Manage invoice audits • Manage the Speed of Invoicing, Invoice Accuracy in conjunction with the customer KPI’s • Define and derive processes and their underlying improvements in relation to Invoicing, Transit Times, EDI, Order Management, Agility Tracking and all other applications as part of the turnkey solution to the customer • Initiate and manage operational review meetings with branch teams, customer and documentation as required • Work with BDM/SAM to improve cash flow, account receivables support (as it relates to the payment terms) • Gather, develop and manage the customer reporting solutions in conjunction with the Implementation group • Work with the Implementation Group to manage renewal and new awards on assigned accounts

• Client Support for 2 Major Clients• Provided up to Date Data for Global Director for Client QBRs• Monitor Trending / Critical data for Customer to see if There is a Trend or Opportunity for Growth• Investigate Claims / Shipment Issues that have Happened from our Facility to Destination• Be the Main Contact with other Branches for to Discuss Updates/Concerns with Accounts

• Responsible for the sales support of 11 executives in the CEVA Energy Sector • Assist Global Account Managers with preparation of bids and proposals for CEVA customers.• Create presentations for product review, defining industry markets, and company meetings.• Compile commission files for all Global Account Managers; review all data to ensure correctness and accuracy according to the CEVA commission policy. • Coordinate appointments, meetings/conferences for 15-100, including the following: invites, agendas, travel arrangements, hotel rooms, meeting site, meals, IT needs, guest speakers, meeting packets, presentation material and evening entertainment.• Oversee and maintain HR items such as PTO – paid time off, employee benefits, and payroll issues /concerns. • Negotiate and order promotional items for company sponsored events and conferences.

• Ensured all day to day company data was received and communicated in a timely manner. • Served as a liaison with other CEVA regions to ensure regional material and information was current and/or consistent with company policy.• Developed, formatted and analyzed reports that measured financial performance in key areas of the operational units, utilizing charts, graphs, spreadsheets, database programs and other applicable data reporting tools.• Ensured that measurement standards and key performance indicators were communicated to all members of the organization.

• Responsible for answering phones, email correspondence (both internal and external) and the handling of customer issues.• Created and distributed internal company correspondence & various performance management reports.• Processed new hires, transfers, terminations, changes in job classifications and tracked paid time off.• Made travel arrangements and handled all local expenses reports.• Coordinated and scheduled meetings, conferences and appointments. • Planned internal and external events for CEVA employees and local management.

• Developed and maintained functional knowledge of all CEVA products and services.• Assisted sales team by identifying opportunities, generating interest, and qualifying prospects.• Prepared, composed and initiated accurate and timely correspondence, memoranda, presentation materials, spreadsheets and reports. • Planned company sponsored events for sales executives and their customers.• Handled a variety of resources and obtained required information for special projects and/or assignments. • Processed and/or prepared expenses reports for local sales staff and management.