April Willison Email & Phone Number

Jacksonville, Florida, United States

I lead new associates through the onboarding process and coach them through obtaining their Series 7 and 63 licenses.

Jacksonville, Florida Area

• Competently reviewed inbound and outbound accounts for fraudulent activity • Responsible for applying good judgment and vast policy knowledge across multiple portfolios (i.e. Brands, Costco)• Established reputation within team as Subject Matter Expert (SME) for systems and metric improvement• Executed creative and critical thinking to problem solve and work as the Rewards & Recognition team lead to recognize and reward admirable qualities in fellow teammates • Worked as Voice of the Employee (VOE) team lead to assist with employee engagement and satisfaction, created reports to identify and action plans to encourage growth and development within the department• Developed presentations to assist leadership with motivating teams to increase productivity and cut costs by increasing quality • Produced a requisition document to describe all team roles and communicate the required skills to be successful within role• Recognized and recommended representatives for specific roles based upon skill base possessed

Chesapeake, Virginia

• Effectively worked in an escalations/supervisory role to de-escalate customer situations regarding payment refunds, potential regulatory complaints as well as general escalation • Displayed good judgment in honoring customer requests while maintaining legal and regulatory compliance• Communicated with multiple levels of management regarding required policy updates for process improvements• Assisted with company innovation for new processes by actively monitoring data trends and providing feedback to multiple levels of management • Identified and reported system and policy issues causing pain points for internal and external customers• Functioned as a Workplace Resolution Services specialist making calls to assist with escalated issues that were not resolved with a one call resolution• Monitored and scored calls for Quality Assurance, Risk, and Regulatory Compliance

Virginia Beach, Virginia

• Responsible for networking within multiple organizations to bring new business to the company• Assisted potential clients with choosing a package of services that would meet the needs of his or her company• Ensured award winning service for customers• Created new training manual for telephone operations as well as trained new hires

Virginia Beach, Virginia

• Managed a team of 25-30 employees in a quick service restaurant setting• Delivered individual coaching and feedback to direct reports• Responsible for interviewing and hiring potential candidates for employment, analyzing business volume to project scheduling needs• Motivated employees with rewards based recognition which resulted in reduced service times by 70%

Virginia Beach, Virginia

Maintained inventory levels and ensured integrity of food items

Bachelor, Business Administration/Information Technology

Activities and Societies: ABG Invitee, Dean's List Student, IT Club

Associate Degree, Information Technology

Activities and Societies: ABG Invitee, Dean's List Student, IT Club