April A. Mcneish, Cpc Email & Phone Number

Virginia, United States

Remote

Richmond, Virginia Area

I am a Consultant and Work-Life Balance Coach helping people and groups solve organizational, communication and training effectiveness problems. Instituted new processes for medical office staff improving work-life balance. With the goal of decreasing unpaid overtime worked and increasing work-life balance, partnered with client to develop clearer organizational processes regarding patient messaging, documentation and paperwork.Recently Redesigned Implicit Bias presentation receiving rave reviews. Last minute change in training attendance was asked to review training slides. Restructured the presentation decreasing trainer talk time by 25%, edited video selections and activities to better align with executive level attendees. Audience participation and feedback came in with high reviews and positive comments. The presenter provided an online recommendation stating that “Ms. Brown is a true training talent and I am looking forward to working with her again in the future.”

New York, New York, United States

Remote

Hired to develop and implement learning strategies that supported the development of the management and their respective teams. Responsibilities included the development of Sales training as well as the training quality review program. Owned the management of the Associate Development Budget $30,000 - $100,000 annually. Delivered high-priority development training impacting organization job satisfaction scores positively. Participated in the launch of a work-life balance training program becoming certified as a trainer/coach. In the role as trainer, delivered new training program to group of L&D enterprise trainers within an aggressive timeline utilizing coaching models guiding attendees towards their goals. Course was successfully completed, and all attendees implemented new behaviors that improved their work-life balance and personal productivity.

Remote

Promoted into role responsible for collaborating with L&D management team and trainers to implement Health and Wellness Solutions product training strategy and to execute training plans, delivering and evaluating training for Sales Organization; providing project management when needed. Identified crucial system updates needed for sales tool platform to increase adoption rate commitment from 50-100%. Newly implemented system was not being adopted due to poor processes and systems issues. Took initiative to understand the deficient processes liaising across the Data Reporting team, Operations team and Sales leadership identifying the gaps in the processes and system. Got approval and buy in from all parties to make necessary system and process improvements that would positively impact system adoption.

Richmond, Virginia Area

Promoted to create materials and facilitate training for new product launches, product refreshers, and compliance training. Responsible for the program management and development of training including Sales skills, Presentation skills, and Communication skills. As a single presenter of a course historically presented by a team, created a cost savings of $3K each course delivery session. Sales associates were receiving low feedback scores on their presentation effectiveness from potential clients. Completed the 7-segment certification program and became the go-to person for course facilitation, consistently receiving high participant satisfaction ratings (4.85 out of 5.)

Remote

Promoted to collaborate and liaise across multiple departments creating online learning modules, live web-based training sessions, instructor-led training guides, and supporting materials per the ADDIE model instructional design process. Also responsible for defining course & curriculum objectives. Created outlines for courses & curriculum, determined course medium, content delivery, assessments, accompanying materials, and complementary learning approaches. Designed evaluation plan and methodology. Conducted Train-the-Trainer events, defined project schedules and managed multiple projects simultaneously. Salvaged multi-million-dollar enterprise system consolidation project with newly designed online training offering and materials driving adoption rate of 60%. Sales operations team was not utilizing new system because it created more work. Was challenged with designing online training modules and engaged change management techniques to shift the perception of the new system and increase the adoption rate of the new system. Within 30 days of training completion the adoption rate of the new system was above 60%.

Richmond, Virginia Area

Hired to collaborate on Local Virginia as well as National projects to design, develop and deliver training. Documented training and facilitated training for Behavioral Health processing guidelines, Medicare Part D, Coordination of Business, Medicare Secondary Payer and Medicaid Reclamation guidelines for specialized Claims areas. Designed and created e-learning (online training) training materials and documentation.

Cpc (Certified Performance Consultant)

Expert Course Manager, Facilitation

Certified Instructional Technologist, Training Design And Delivery

Master'S Degree

Bachelor Of Arts - Ba, Speech And Communications

Synchronous Design Certificate, Learning And Development