• Business Analyst, supporting the ALS to ALS conversion of Bank of the West and Bank of Montreal.o Created and managed test scripts in Sharepoint. Executed test scripts in ALS and captured documentation to support results. Tracked execution of test scripts on the conversion mapping document. Monitored mapping document for changes and modified test scripts as needed.o Assisted in troubleshooting defects and testing corrections.o Compared PARMS from both banks and identified differences. Facilitated review of the PARMS compare with the client. Performed updates in PARMS.o Participated in 3 mock conversions, 1 dress rehearsal and the conversion event. o Performed smoke testing as needed.

• BSA for the conversion from SunTrust’s Advanced Loan System (ALS) to BB&T/Truist’s Shaw system using Waterfall project methodology.o Facilitated requirements elicitation sessions and walk-throughs with the Product Manager, LOBs, IT, stakeholders and other business resources.o Generated and maintained the Business Requirement Document (BRD). o Credit reporting SME. Wrote test cases and reviewed test files. Drove resolution of open items, defects, and change requests (CRs). Worked with the Shaw vendor and developers to analyze reported issues and make changes.o Addressed data quality issues as it pertained to credit reporting.• ALS SME on project to ensure ALS and CIS customer data was in sync prior to conversion. • Credit Reporting SME for conversion of the Recovery Management System (RMS) to the CGI Collections 360 system. Managed Credit Bureau testing, defect resolution, test file cadence and coordination with the CRAs.

Business Systems Analyst (BSA) on Retail Lending projects as well as cross-functional projects. • BSA on ALS projects of all sizes and complexities. • Collaborated with business partners to evaluate business needs and document business and system requirements. • Supported continuous development projects for multiple Retail Lending systems (ALS, ACAPS, RMS, in house developed systems).• Key project team member in the implementation of the ALS Bankruptcy Module. Worked with the bankruptcy manager, Retail Operations, the CRAs and the developers to test and customize the module. Developed the test plan and test cases. Managed the defects and conducted bi-weekly defect meetings.• Wrote and executed test scripts for disaster recovery testing for SunTrust and Fidelity (ALS).

Provided process, design and analysis support for the Retail Lending Systems and interfacing applications. • ALS SME for Y2K, working with multiple levels of management, IT and interfacing applications to ensure ALS was Y2K compliant.• Key liaison between the LOB, the vendor, and the technology team for ALS.• Primary liaison between the Retail Lending LOB, the vendor and the Credit Reporting Agencies for ALS.• Led small continuous development projects, e.g., moving charge offs from the student lending servicing system to RMS; creation of new ALS screens to capture HMDA data for successor in interest accounts and mapping fields from ALS to the HMDA repository; defined parameter settings for new consumer lending loan and line of credit products in ALS; worked with LOB to define and test changes to monthly statements, past due and maturity notices and welcome letters; mapped changes from the front end originations system (ACAPS) to ALS and validated changes in ALS; year-end tax file validation and coordination with tax team. • Responded to end user inquiries and issues, seeing them through to completion. • Performed testing for a suite of in-house web lending applications in support of the conversion from the Customer Relationship Facility (CRF) to the Customer Information System (CIS).