During my 1st year of employment, I was tasked with learning a new software (IFS) for billing and inventory purposes. Learned how to stage and process all types of orders, create change orders, undo processes to be able to restage the orders for correct processing.Within a couple months of being hired, I was given the extra title of Power User. As a Power User, I served as a liaison between our branch, consultants, and management to ensure we created position specific processes while adhering to NQA-1 standards and our Quality ManualSelected to present a mock scenario to upper management and consults, receiving an A+ ratingSelected to be a trainer for our branch. As the trainer, I created training plans for each position and held daily training sessions until the cutover to the new system.After the transition, I serve as a resource and assist in troubleshooting and correcting ordersAs a Sales Service Associate,Provide daily support to our 8 Salesman throughout the SoutheastEntry of purchase orders and customer orders associated with the procurement or sale of materials or services.Perform change orders to purchase orders and/or customer orders as neededResponsible for submitting procurement/sales packages to the Quality Assurance Department for review and approval prior to the distribution of such documents.General understanding of ASME NQA-1 StandardsCommunicate with Suppliers concerning ordersKeep sales staff informed of any order issuesAssist with expediting to/from suppliers and/or customersProvide necessary data to management to coordinate meetings between departments, as neededServe as a back-up to our Receptionist and Expeditor as needed.

Responsible for the facilities day-to-day operations.Supports company operations by maintaining office systems and supervising staff.Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.Handle entry of all Plumbing and Heating & Air invoices into QuickBooks.Accountable for accounts payables and accounts receivables.Maintain database of all customers with maintenance agreements.Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.Coordinate weekly payroll processing between operations and payroll departments; review payroll reports and make / request corrections as needed; maintain accurate filing systems for all payroll records.Process office employees’ timesheets

The General Manager has overall responsibility for the sales and operations of a business centre in a remote or independent market. Clearly focused on generating new sales, achieving and maintaining centre sales targets, whilst growing and retaining existing clients through the delivering of exceptional customer service.

The Operations Team Leader is accountable for the customer service, client retention, financial performance (service revenue and controllable costs) and center standards for a group of business centers.

The Operations Manager is responsible for ensuring the customer experience is exceptional throughout every part of the business center at every period in the day. In conjunction with the center team the Operations Manager ensures that all clients needs are handled effectively and efficiently. The Operations Manager oversees the center team ensuring that every Team Member is playing their part in consistently delivering a superior customer experience to existing and potential clients.

The Customer Service Representative (CSR) plays a key role in delivering on the customer service expectations for our clients, prospects and vendors. In conjunction with the rest of the center team, the CSR ensures the customer experience is exceptional throughout the entire business center. The CSR becomes a critical player in delivering the “wow” service. “Wow” serves as the cornerstone of Regus’ philosophy of consistently delivering a superior customer experience.

The Customer Service Representative (CSR) plays a key role in delivering on the customer service expectations for our clients, prospects and vendors. In conjunction with the rest of the center team, the CSR ensures the customer experience is exceptional throughout the entire business center. The CSR becomes a critical player in delivering the “wow” service. “Wow” serves as the cornerstone of Regus’ philosophy of consistently delivering a superior customer experience.

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