Conducting value stream mapping to find gaps and provide solutions for small businesses. Assisting them in navigating system transitions, streamlining data, and documenting workflows.

I help people become more active and healthy by motivating and encouraging them to go after and reach their goals.

Manage incoming orders for large house accounts

Confirmed supply met forecasted needs & resolved allocation issues that may arise due to urgent ordersOrganized & maintained detailed customer account information records & updated user manuals for each account & hubSupported customers, sales team and other internal customers by giving lead times, order acknowledgements, shipping information, provided reports with open order, shipment & forecast data & fielded any questionsAssisted & trained other team members in their duties as needed Followed policies, procedures & methods to adhere to the product standards of our OEM partnered customized productsWorked with program & project managers during new product introductions, managed new MVB, NPI & ramp up orders & worked with planning & production to ensure there was product ready to meet the customer’s needsBuilt & maintained reports for my OEMs with all pending orders, orders that shipped, forecast updates & other information- distributed it weekly to keep everyone informedManaged supplier owned product hubs for my OEM customers. On their portals- tracked trigger requests, documented ship dates, etas & tracking information, pulled forecasts and distributed to our planning and sales groups and recorded & processed product pulls in our ERP system. Verified accurate transactions during transfers, shipments, returns & maintained accurate inventory count. Kept spreadsheets for these to easily clear up any discrepancies or future questions. Millions of dollars’ worth of orders pulled in for revenue recognition each quarter was possible because of my relationships I had with my buyersSuccessfully trained & transitioned through 4 ERP systems (Sales Force, Netsuite, DAX & SAP)Created training sessions, step-by-step user guides & quick reference guides to introduce new product to my team & othersReceived highly favorable reviews each year & was always pushing to learn more & help where I could which resulted in me being selected to attend President’s Club

I work with the buyers for two of our large OEMs. I enter their orders, communicate etas and tracking information, ensure product is completed and shipped on time, field any questions asked, manage new product releases for my customers and work on any other projects that come across my desk. I do my best to make sure the customer has the product they need to be successful, meaning orders often need to be pulled in for urgent upsides. I manage the product hub for one customer, making sure the inventory levels and data are consistently accurate. For both accounts I maintain spreadsheets to summarize product shipped, open orders, new triggers / pulls, forecast changes, etc. I love things being perfect and organized :)

Processed and filed city clearances. Fielded inquiries regarding status of emergency orders, city clearances and meter sets. Coordinated with dispatch and technical service to arrange new customer meter sets. Cross trained in dispatch and technical service. Worked with City Officials to make sure jobs were cleared before work began and that the information was accurate.

Answered incoming customer calls regarding bills, service orders and complaints. Set up new customers. Investigated and resolved billing problems. Obtained security deposits if necessary. Created detailed billing itemization reports for customers requiring more information and made payment arrangements with those needing other options. Trained in dispatch and worked to become an Operations Services Rep. Dispatched work to technicians. Processed and kept detailed notes on service orders.