April Barbir Email & Phone Number

Chapel Hill, Nc

Desktop hardware/software supportDesktop/Laptop ImagingNetwork ConnectivityNetwork/Local Printer SetupCitrix XenAppExchange Email Setup

Created NIPR user accounts, provides users with information and instruction on setting up profiles using Microsoft Outlook and Internet ExplorerManaged individual and group policies and permissionsRunning diagnostic software to solve and assist users in troubleshooting and correcting automation problems relating to network connectivity issues, baseline software application and Microsoft Windows Operating Systems or other operating systemsMonitored status or mailboxes on all servers for compliance with established standards. Contacts users, and initiates corrective actions to resolve identified problemsServed as Acting IT Supervisor

Aid and assisted comptroller in business and personal mattersTroubleshot and fixed computer related issues in the officeEstablished file sharing and configured access permissions

Created company brochures and graphic illustrationsMaintained company websiteMaintained physical and computerized filing systemOrdered office supplies and resource material

Located and listed addresses and households, compiling results in handheld computerIdentified and reported problems in obtaining valid dataReviewed data obtained from interviews for completeness and accuracy

Purchased and upgraded hardware and softwareTraining users on proper use of computer hardware and softwareEnsured data security was in place and not breachedResponded to inquiries from computer users and provided support, solutions and trouble shootingEnsured proper maintenance of all hardware and softwareCreated company logo, brochures, letterheads, ad campaigns, and web page

Installed, operated, and performed unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices. Performed data control and bulk data storage operations and transferred data between information processing equipment and systems. Restored equipment to operation by replacement of hardware. Drafted associated technical documentation for program reference and maintenance purposes. computer language commands and files.Identify computer-user problems and coordinating to resolve themCompile, enter, and process informationProvide customer and network administration services such as passwords, electronic mail accounts, security and troubleshootingAssist in the design, preparation, editing and testing of computer programsSoftware installation and computer setup in classroom environmentSpecialized in laptop Imaging, IP Troubleshooting, Building and joining user accounts on a domain, exchange mailbox, assigning user accounts and permissions, and PC connectivity issues.Performed installation and management of Windows operating systems for over 500 workstations.Installed new software as per requirement and setup computers.Solved many problems by troubleshooting and helping diagnose issues by providing daily technical support from, network connectivity, e-mail, and software/hardware errors.Provided guidance, supervised, and trained other soldiers within the same discipline in the installation and maintenance of information processing equipment. Communicated these disciplines effectively to have soldiers excel professionally. Upgraded training curriculum and methods, cross-trained personnel in job duties resulting in lower supervision requirements and a significant cost savings in overtime.

Professional Certificate, Ibm Ai Developer

Currently Studying

Master Of Science, Information Technology- Health Information Management

Bachelor Of Science, Information Technology