- Importing clients data into Quickbooks Online.- Training, scheduling and maintaining Quickbooks Online how-to’s for all clients. - Journalizing monthly transactions, recorded liabilities, assets, depreciation schedules, and preparing annual reports for tax preparation. - Reporting to clients monthly with their income statement, balance sheet and statement of cash flows.- Developing budget plans for clients to help boost their income and monitored their tax bracket.

- Reviewed package information and performed data entry for 200+ packages daily.- Organized packages into vehicles in a fast paced, methodical order to ensure smooth delivery for drivers.

- Generated, edited, published and shared engaging content that invited our target audience to visit the café, and increased followers by 50% on Instagram.- Interacted and provided fast information for customers via the company’s social media accounts.- Rebranded company’s website to provide customers with an easy to navigate system.- Analyzed the company’s digital marketing plan, social media strategy, identified strategic weaknesses and made recommendations for improvements on a monthly basis.

- Conducted events and programs, in and out of the center such as the Bob Hope Legacy Reading Program, arts and crafts, Holiday celebrations and donation drives. - Lead and created fun volunteer trainings and meetings to increase engagement with current and new volunteers. - Counted cash donations.- Created a social media plan to engage audience and entice new guests to the center building a 1,000 new followers on Facebook within 1 year. - Photographed and provided videography assistant for 80% of events.- Produced videos and activities for social media followers during COVID-19 island lockdown. - Supervised the creation, planning, delivery and evaluation of over 500 innovative programs and events, serving over 100,000 participants within a budget. - Constructed leaflets, booklets and tickets for 2 of the biggest USO Guam events.Initiated and succeeded in $5,000 worth of donations of photographs to adorn the walls in the newly expanded USO Andersen. - Assisted with planning and executing high ranking U.S. & foreign military leaders and government officials with VIP visits to the center.- Attended USO Advisory Council meetings and provided minutes to be sent to all council members.

- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns daily. - Coordinated with other team members to offer quick solutions to improve guests visits. - Collected payments using credit/debits cards, cash or checking account information.- Settled the establishments registers at the end of each shift by counting the cash drawer, printing receipts and running financial activity reports.- Consistently communicated with employees from other departments to ensure smooth and welcoming experience for all guests.- Onboarded 3 new employees, from interview to full job training. - Created a functional checklist for employees to implement and keep track of their tasks during their shift. - Faxed, copied, and scanned documents for accounting.- Took responsibility in the absence of the other hotel managers.

Answering phones and emails, being a host in a 3 Rosette restaurant, processing invoices, processing bookings, filling in banking summaries ready for accounts, working independently to create a welcoming environment for all guests, working alongside all departments to be a HQ of the company, developing relationships with the corporate, regular and new guests to insure they get the best experience possible.

Leading a group of staff members to produce a fast pasted service throughout a busy day. This also included being a barista, making teas, coffees, soft drinks, shakes and smoothies. Taking orders, welcoming and seating guests, taking payments.When the kitchen staff were low, I would also help out by doing prep for day, making sandwiches and desserts, also being a kitchen porter.

This role began as myself being a kitchen porter, after a while I became confident to welcome guests, being a receptionist when needed, working weddings to serve and taking orders for lunch and dinner guests and gained basic knowledge on bar work.