April Ford Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

Atlanta, Georgia, United States

Atlanta, Ga

Dallas/Fort Worth Area

Project Management Consulting, Training, and Staff Augmentation firm - To ensure the daily Operations, Account Management, Recruiting, and administration of Consulting services is carried out efficiently and effectively. Develop and implement strategic planning and execution to enhance profitability, productivity, and efficiency throughout our global operations.Increased annual revenue by $2.4 million through Account & Relationship Management within 10 month period of time. Ensure Service Delivery of Major accounts are kept on target, within budget, and exceed client expectations on an ongoing basis. Project Planning and Scheduling with clients to ensure optimization of billable resources and their service delivery within the Telecom sector.Set and monitor Operational, Recruitment, I.T, and Consultant BudgetsParticipate in vendor negotiations to ensure product relevance and cost-efficiency.Continually investigate and introduce process improvement measures and present suggestions to fellow executives for feedback and consideration.Identify, recruit, and on-board new consultants as needed to meet TSI engagement and client needs.Constant interaction with consultants to ensure they are engaged and feel like an integral part of the TSI corporate organization.Client rate and consultant negotiations Set and Manage performance metrics & targetsLead weekly staff, operational, and sales meetingsInfrastructure & Consultant Coaching, Mentoring, & People managementCommunication, influencing, and negotiating skillsInternal Project and Change Management

Workforce Management (Position Dissolved) - Performance Manager for 70+ Technical Consultants (including ERP, DBA's, Project Managers, Engineers, BA's, QA Analysts, Business Intelligence, .Net, Java, and J2EE Developers).Conduct Performance Reviews and goal setting for consultants twice per year.Responsible for Business Development by marketing specific skill sets of consultants with open requisitions for staffing opportunities within our major client groups.Monitor consultants forecasting, time and expense submissions, resumes, and skill profiles, compliancy.Forecasting and Budgetary responsibilities.Interview potential candidates, hiring recommendations, and termination decisions.Optimize utilization and manage utilization with proactive capacity planning.Responsible for all human resource aspects of assigned consultants.Ensure assigned consultants receive appropriate training and career development.Develop and sustain client communications and relationships to increase business and retain constant client satisfaction.

Plano, Tx

Off) The Software Group, Inc. Hardware & Network Support Call Center Manager. Managed Team of 7 through development, coaching, mentoring, and performance reviews.Responsible for scheduling staff for installations, migrations, storage applications, set up, and the support of various hardware components and software applications.Budget, Forecasting, and P&L responsibilities.Monitor daily call stats, quality assurance call monitoring, and development of continuous process improvements.Coordinate all client instructor led training courses to include internal training, on-site classes and regional client training within Texas, Oregon, and Georgia.Manage and maintain excellent client service receiving a 98% positive return rate on client satisfaction surveys.

Solely responsible for entire life cycle of recruitment process for all corporate office positions.Responsibilities include recruitment, pre-screening, interviewing, testing, background checks, and offer letters.Create effective employment ads for magazines, newspaper, Internet, and attended job fairs while staying within the projected recruiting budget.Responsible for the creation of internal write-up documents and procedures policies.Various HR projects as assigned by executive committee.