April Zia Email & Phone Number

Grapevine, Texas, United States

- Team Management: Oversee the hiring, training, and performance management of an Executive Assistant, Virtual EA, and Office Concierge, fostering a collaborative and efficient administrative team.- Brand Consistency: Created and enforced company brand standards, ensuring all materials and communications reflect the organization’s values and professional image, enhancing internal and external stakeholder engagement.- Cultural Initiatives: Organize office events and initiatives aimed at strengthening company culture and employee morale, while also leading special projects such as preparing real estate tax credit applications and managing the maintenance of the company vehicle fleet.

Lewisville, Texas

- C-Level Support: Provided high-level administrative and project support to seven C-level executives, including the CEO, ensuring seamless management of schedules, meetings, and complex travel arrangements.- Project Management: Acted as the main contact for critical communications, efficiently prioritizing requests and managing critical dates and milestones to keep projects on track.- Documentation and Reporting: Maintained advanced filing systems and contributed to preparing presentations and reports, enhancing overall executive productivity.

Dallas, Texas

Sales Manager for the Hampton Inn & Suites by Hilton Dallas Downtown- Pre-Opening Strategy: Played a key role in supporting pre-opening hotel tasks and leading successful sales blitzes, driving brand awareness and market penetration.- Business Development: Identified and pursued new corporate, government, and extended stay business opportunities, successfully shifting business from competitors through strategic relationship building.- Revenue Optimization: Trained sales staff to meet brand standards, exceeding revenue goals through effective sales calls, while managing sales contracts, rate agreements, and client proposals to ensure profitability.

Dallas, Texas

Sales Manager for SpringHill Suites by Marriott Dallas Downtown/West End & Homewood Suites by Hilton Dallas Downtown- Set sales goals and conducted market research to achieve targets, growing group sales revenue 19% Q2 2015.- Prepared client quotes, negotiated terms, and facilitated communication across departments.- Supported marketing initiatives and managed internal/external correspondence.

Dallas, Texas

Sales Coordinator for SpringHill Suites by Marriott Dallas Downtown/West End & Homewood Suites by Hilton Dallas Downtown- Supported Director of Sales managing client quotes, relationship nurturing, improving transient and group revenue 27% YoY .- Coordinated communication with the Sales & Marketing team and supported marketing efforts.- Handled administrative tasks, including scheduling events and managing office supply inventory.

Fort Worth, Texas

GSR at Marriott DFW Airport South- Handled guest check-ins/outs, reservations, and requests, ensuring accurate billing and payment processing.- Provided property and local information to guests, addressing and resolving any issues promptly.- Managed cashier duties, including balancing and securing funds, processing payments, and generating reports.- Delivered exceptional guest service, anticipating needs and assisting with various departments like bistro and Starbucks bar.

Dallas/Fort Worth Area

GSR at Courtyard by Marriott Entertainment District/Arlington- Handled guest check-ins/outs, reservations, and requests, ensuring accurate billing and payment processing.- Provided property and local information to guests, addressing and resolving any issues promptly.- Managed cashier duties, including balancing and securing funds, processing payments, and generating reports.- Delivered exceptional guest service, anticipating needs and assisting with various departments like bistro and Starbucks bar.

Dallas/Fort Worth International Airport

- Ensured high levels of client satisfaction and service.Educated customers on products and services, while promoting the business.- Maintained visual standards and monitored inventory.Handled cashier/POS duties and boosted personal sales through up-selling.- Assumed management responsibilities in the absence of Spa Manager.

Dallas/Fort Worth Internation Airport

- Engaged customers to understand their needs and offer tailored recommendations.- Inspired purchases by creating a positive shopping experience and promoting store loyalty.- Maintained product displays and ensured a clean, organized sales floor.