Member of product team responsible for implementing offender management application modules related to correctional operations for a state department account- Assist with testing, release, and ongoing support of two new modules to production (related to parole, holds, warrants, and detainers)- Work with data team to analyze, categorize, and identify gaps in legacy data for MVP implementation of remaining 18 modules - 4 running in tandem, the largest of which contains ~300 tables

As part of a core team of 6, responsible for implementing and maintaining SaaS solution for state wildlife and parks agencies resulting in 11 releases over the course of 12 months – 5 major and 6 minor- Managed/updated/communicated evolving requirements through complete project life cycle- Monitored project progress by tracking activity, resolving problems, status reporting, and recommending actions- Ensured release deliverables were complete including release planning, test case scenarios, scope reviews, release notes, configurations, and release closeout activities - Maintained customer SLAs in conjunction with product manager, prioritizing new requests with existing scope

Facilitated smooth sales transactions through customer education, thorough research, coordinating showings, negotiating terms, organizing inspections, and assisting with any obstacles related to contract, title, or lending.- Assisted fellow agents with MLS and CRM application training and troubleshooting, generated marketing and promotional materials in print and online, created senior agent’s personal website

Worked with 20+ legislative team members across 3 project groups in support of the Senate bill management system, the FLSenate.gov website, and as part of an Agile project team to build a data warehouse from the ground up. - Collaborated with subject matter experts (SMEs) and data architects to transform ~130 business requirements into data modeling deliverables using workflow and business process analysis, interviews, and brainstorming sessions.- Supported production bill management applications, including prioritization and monitoring of user stories related to new functionality, enhancements, and defects. Performed user acceptance testing, smoke testing, and contributed during scheduled deployments. Designed quality assurance test cases and performed integration testing with other legislative systems.- Developed data modeling methodology and implemented the process with a newly created team. Facilitated data modeling reviews with project team members, resolving impediments and problem solving as needed.

As part of R&D Operations, implemented global cross-functional release management business process solutions. Facilitated requirements gathering to translate business needs into technology solutions. Oversaw administration of web-based R&D intranet sub-systems for release management support, legal compliance, and resource allocation.- Facilitated Agile SDLC methodologies as Certified Scrum Master, leading daily team scrum meetings, bi-weekly sprint/release planning and demo meetings, Product Owner and Stakeholder status meetings, and backlog prioritization resulting in 9 releases for the fiscal year- Subject matter expert representing R&D on a 10-month project to implement Siebel Service as a replacement for a legacy CRM system used for issue tracking; consulted on the business process requirements for R&D- Coordinated and led a team of four, conducting 8 weeks of functional testing, and oversaw global user acceptance testing for R&D utilization of Siebel Service- Trained 30+ development staff on four teams in the US and Russia on use of the new support system

Transitioned from escalations into a senior QC position. Contributed to a robust test environment, developing and executing test cases in order to meet release schedules. Analyzed testing methods and tools to ensure thorough and efficient identification of defects and risks. Promoted consistent communication among team and with management to drive action and resolution of tasks.- Developed and executed manual and automated tests and analyzed results to make optimal use of testing capabilities

Provided 3rd and 4th level software support as a QC Analyst for LiteSpeed for SQL Server. Promoted to Escalation Engineer for unique ability to bridge communication and collaboration between the support and QA teams, historically a tenuous relationship. Communicated and tracked technical information and status of defects between multiple support and development teams across the globe. Identified risks and product deficiencies, keeping management informed of potential issues. Produced weekly and monthly metrics reports for management.- Orchestrated bi-weekly cross-functional team status meetings to review unresolved issues and product functionality; reduced open issues by 300% in two months- Represented and advocated customer interests at weekly change control board meetings, influencing prioritization of the biggest issues- Established a knowledge-base of solutions to resolve known issues and workarounds for distribution to technical support, the software user community, and the development team