April Carter Email & Phone Number

Willowbrook, Il, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

San Francisco, Ca, Us

- Developed plan for expansion into multiple clouds Azure - Completed in 5 months GCP (Next fiscal year)- Responsible for overall strategy for five team Data Center Team Network Team Database Team Container Fabric (Kub team) MultiCloud Adoption Team- Drive automate and build first mindset with org- Key participant in New Relics Environmental and Social Governance Team responsible for setting emission targets for the Product side of New Relic- Responsible for 6 data centers in the Chicagoland area (2 PoPs & 4 Compute)- Plan and execute on all expansions for growth at 2400+ host / year- Ensure teams adhere development lifecycle for automation tools designed and built- Accountable to team SLO and SLI targets- Accountable to platform reliability of teams- Achieved FEDRAMP Moderate certification for 6 colocation data centers in 2 months- Evaluate new data center sites for the viability of future growth- Manage CapEx budget for data center spending- Manage a team of 4 Manager and 4 Engineers who are responsible for all build, deploy, support, and lifecycle activities across five platform areas- Provide capacity planning for all aspects of the data centers- Vendor & Contract Management- Develop and coach team members

Chicago, Illinois, Us

Served as principal strategist and Manager of the Cars.com 24/7 Operations Center supporting infrastructure service and web operations. Directed all aspects of operations, including new services support and implementation, web availability and performance, timely resolution of critical issues and incidents, and general organizational support. Leverage knowledge of ITSM monitoring tools, including ServiceNow, Moogsoft, KeyNote, dynaTrace, and more.- Operations Center Growth: Stood up operations and grew team from three to 11 remote technical staff in order to improve overall site performance and reliability.- Staff Training and Management: Integral leader in staff onboarding, training, and support of over 50 new services in order to streamline processes and reduce workloads.- Policy Design and Implementation: Effectively designed and implemented successful incident management policy.

Global, Us

Managed all aspects of Server and UNIX operations across 29 remote U.S. locations, including comprehensive reporting and documentation, server optimization, capacity planning and resource allocation, setting and executing system policies, and disaster recovery strategies. Design a patch and service pack implementation strategy for Data Center equipment, develop server testing plans, and build servers through migration and acquisition projects.- Operations Management: Reimagined customer support systems and performance to reduce UNIX outages by 70% in the first 60 days and 90% in the first six months.- UNIX Project Management: Ensure the on time and under budget delivery of UNIX projects by balancing staff workload and SLA compliance.- System Improvements: Improved server availability by 45% through new SOPs for incident and change management.

Northbrook, Il, Us

Designed strategy for complete overhaul of Infrastructure Services with large scale adoption of cloud computing and datacenter automation.- Efficiency & Quality Improvements: Designed and developed technology strategy to overhaul Infrastructure Services with strategic Datacenter Automation and Cloud Computing implementations; implemented new automation tooling for server builds and patching.- Server Support: Planned and executed operations-wide support across over 800 UNIX servers.

Northbrook, Il, Us

Project management experience leading and managing large project and system implementations.Designing, developing and implementing efficient systems to support Insurance and financial industry processing.Strong written and verbal communication skills to achieve a partnership with the Business and Business Technology partners.Strong analytical and technical architecture skills Self-motivated, high level of commitmentExceptional organizational skillsStrong relationship management skillsExperienced and comfortable leading/facilitating large Natural Work Groups and working with Sr. Management on large scale initiatives under tight deadlinesSolid negotiation skills to collaborate on dates and deliverables.Detail oriented with strong organization skills including the ability to track and prioritize multiple tasks Installation, configuration, and support of IBM pSeries servers.

Milwaukee, Wi, Us

Led a three person team to develop support strategies for the AIX platform.Developed AIX training schedule and materials for level 1 support staff.Developed comprehensive communication strategy to support successful understanding, awareness and execution of organizations strategic initiatives, goals, objectives for the AIX platform.Managed change and incident communication and execution.Created online standard operating procedures for the AIX platform to ensure availability and governance.Provided level 2 and 3 support for the AIX platform.Handled all AOR communications for active incidents and change review.Repaired AOR relationships with the operational teams to ensure the business area was able to collaborate and communicate effectively to improve systems stability and ensure patching compliance.

Led a two person team to develop support strategies for the AIX platform.Developed AIX training schedule and materials for level 1 support staff.Managed change and incident communication and execution.Provided level 1, 2 and 3 support for the AIX platform.Responsible for 24x7 On call support for AIX platform

Chicago, Illinois, Us

Led a two person team to support AIX platform and managed applications.Implemented software load balancing tool for critical applications.Developed a training strategy for supporting AIX platform and managed applications.Responsible for 24x7 On call support for AIX and managed applications.

Boston, Ma, Us

Developed AIX Lab strategy for supporting application developers to schedule time and resources for new code testing or product evaluations.Supported 300 AIX servers.Responsible for 24x7 On call support

Bs It, Information Technology

Education record

Education record