- Consulted global clients through the scoping process to develop customized social recognition, wellness, and sales incentive websites designed to support companies in motivating and developing their talent.- Interpreted client data, and advised clients on data integrity and optimization.- Analyzed engagement metrics to identify successful features, drive the most relevant content, and improve engagement levels through post-implementation feature releases.- Led the product development team responsible for creating and maintaining the product roadmap of the newly implemented WorkStride SAAS based platform.- Oversaw on-going maintenance of highly configured legacy engagement websites, including integrations.- Supported sales executives with prospective clients to ensure a successful end-to-end business relationship.

- Oversaw the overall maintenance and deployment releases of the PubAdmin suite of services, a set applications designed to author and publish content on nature.com and various other journals. - Managed an external vendor to rebuild the LabAnimal Buyers’ Guide consumer website with supplier driven admin roles to manage content. Automated the production of the annual Buyers’ Guide print issue by leveraging InDesign scripting capabilities. - Engaged an external typesetter to convert the entire NPG and Palgrave journal archive from proprietary DTDs to the industry standard JATS DTD. - Investigated and recommended a solution for a PDF creation offering with the flexibility to produce PDF layouts quickly and accurately without manual intervention during the production cycle. - Gathered requirements from the Digital Asset Management System (DAMS) working group; evaluated possible DAMS solutions through RFI demo presentations and individual research; used SWOT analysis to make a recommendation to the business of the DAMS best suited to fit into NPGs internal architecture.

- Directed a Department of Defense ITAR* compliant percent of completion project phase with a total contract value of ~ $3.2M scoped to design and deliver synthesizer and transceiver semiconductor module prototypes by coordinating the team of engineers time sensitive work, and supervising contracted internal and external sub teams. - Managed the subsequent Department of Defense ITAR* compliant phase with a total contract value of ~ $2M scoped to perform QA characterization work and low-level design work of both modules. Throughout the life span of both project phases, responsibilities included negotiating with suppliers; managing the tracking of inventory and logistics of equipment rentals; complying with internal and government audits; executing projects within the expected scope, time and budget through Waterfall methodology. - Managed a client facing Services project providing contracted IBM application engineers (AEs) to assist AMD in utilizing IBM licensed software. Maintained sole responsibility of and accountability for the overall performance of the AEs as described in the Statement of Work. The total contract value was $7.2M.- Led the development of the Financial Recovery Process for New Deals following the department re-organization by creating a path diagram merging the two department’s financial recovery and reporting processes and participating in a bi-weekly scrubbing meeting with high-level management where best practices were discussed and the path diagram revised continuously to reflect the department’s vision of an efficient process.• Trained and supported project managers on the use of the enterprise project management tool, Rational Portfolio Manager, before eventually migrating to ePipeline and Design-In-Win for project tracking.

- Planned and deployed a Microsoft Enterprise Project Management solution onsite.

- Supported Project Managers through weekly preparation of schedule, cost and performance data in both the Rational Portfolio Manager enterprise project management system and Excel spreadsheets.- Worked under the direction of the BlueGene/P Supercomputer Project Manager to observe best practices and processes in evaluating and managing scope, cost, earned value, risk, quality, schedules and deliverables in order to drive the project to a successful project phase completion.- Prepared training materials, orchestrated training classes for volunteers, and volunteered for the BlueGene/L exhibit at the Wonders of Technology portion of the Minnesota State Fair.

- Administered servers, computers, printers, routers, software deployments, security updates and patches.- Diagnosed and fixed problems or potential problems with the network, and its hardware, software and systems.- Monitored the Optivity Network Management System to manage ports generating excessive network traffic.- Coordinated the scheduling, and led the migration of re-imaging student computer labs campus-wide.

- Supervised and managed the career growth of 30 team members in a call center environment. - Resolved customer escalation service calls by educating the consumer on contract verbiage, managing customer expectations, and leveraging any opportunity for up selling or cross promoting. - Prepared and analyzed performance variation reports, and created possible solutions to present to upper management in weekly meetings. - Built a successful, effective team through quality assurance monitoring, one-on-one coaching and best practices implementation.- Promoted employee community involvement by leading company volunteer efforts for Breast Cancer Awareness Month and Pat’s Coats For Kids.