April Mcmillian Email & Phone Number

Atlanta Metropolitan Area

• Implement compliance strategies that decrease audit findings and enhance regulatory adherence, leading to anotable reduction in identified issues.• Streamline data analysis procedures to improve reporting accuracy and efficiency, achieving a significant timesavings.• Interpret and communicate complex regulatory requirements to stakeholders, complemented by data-driven trendanalysis to inform compliance measures; attain a top-tier sales ranking, reflecting exemplary sales… Show more • Implement compliance strategies that decrease audit findings and enhance regulatory adherence, leading to anotable reduction in identified issues.• Streamline data analysis procedures to improve reporting accuracy and efficiency, achieving a significant timesavings.• Interpret and communicate complex regulatory requirements to stakeholders, complemented by data-driven trendanalysis to inform compliance measures; attain a top-tier sales ranking, reflecting exemplary sales proficiency. Show less

• Chairs the Own My Career Mentoring Program which lead to 3 colleague promotions in 2 months.• Achieves #1 sales ranking in Q1, exhibiting exceptional sales abilities.• Rapidly promoted to Coach after only 8 months, demonstrating strong leadership potential. Further promoted to Engagement Coordinator 4 months later, showcasing strong ability to handle new responsibilities.• Redesigns engaging games and activities, such as Wheel of Fortune or Family Feud for new hire memory… Show more • Chairs the Own My Career Mentoring Program which lead to 3 colleague promotions in 2 months.• Achieves #1 sales ranking in Q1, exhibiting exceptional sales abilities.• Rapidly promoted to Coach after only 8 months, demonstrating strong leadership potential. Further promoted to Engagement Coordinator 4 months later, showcasing strong ability to handle new responsibilities.• Redesigns engaging games and activities, such as Wheel of Fortune or Family Feud for new hire memory retention, resulting in 30 colleague certifications.• Outperforms 4 teams which lead to #1 coaching team in Q2 & Q3.• Orchestrates the Unily (Square) migration and operates as the lead subject matter expert for The Square site and functions.• Spearheads the Value Generation Swag Program which has boosted colleague moral and increased sales targets by 30% in Q1.• Revamps the colleague incentive program which lead to receiving an increased budget from $10 to $150 in 2 months. Show less

Proficiently service our premier clientele through inbound servicing channels while engaging and consulting with small business owners and key decision-makers. Employ a consultative approach to discern their unique needs, and expertly recommend tailored solutions from our American Express Small Business Services suite.• Demonstrate mastery of product knowledge to articulate our offerings' distinct features, benefits, and value propositions, ensuring clarity in… Show more Proficiently service our premier clientele through inbound servicing channels while engaging and consulting with small business owners and key decision-makers. Employ a consultative approach to discern their unique needs, and expertly recommend tailored solutions from our American Express Small Business Services suite.• Demonstrate mastery of product knowledge to articulate our offerings' distinct features, benefits, and value propositions, ensuring clarity in communication.• Continuously refine sales acumen by honing skills in rapport building, needs assessment, objection handling, and closing techniques.• Deliver exceptional customer care within a dynamic, structured environment, promptly addressing inquiries and concerns related to account management.• Adhere to established policies and procedures with meticulous attention to detail, consistently documenting pertinent account information to maintain compliance standards. Show less

Stone Mountain, Georgia, United States

• Manages 4 channels of fundraising programs for a non-profit organization.• Develops 3 community outreach programs which led to 3 Fortune 500 companies donating $10,000 annually after first year of operation. • Cultivates strong partnerships and stockholder relationships such as Walmart to secure funding for 5 initiatives which helps foster children and the homeless community.• Full cycle recruiting while initiating the entire hiring process for 10 new employees. • Implements… Show more • Manages 4 channels of fundraising programs for a non-profit organization.• Develops 3 community outreach programs which led to 3 Fortune 500 companies donating $10,000 annually after first year of operation. • Cultivates strong partnerships and stockholder relationships such as Walmart to secure funding for 5 initiatives which helps foster children and the homeless community.• Full cycle recruiting while initiating the entire hiring process for 10 new employees. • Implements strategies to acquire new donors and increased revenue and charity donations from zero to $10,000 in year one. Show less

United States

• Successfully directed a high-volume, extensive, customer base and managed department of 15 members.• Positive change strategist, managed full operations for customer service details, interactions, and business systems. • Development of new customer service workflows, operation procedures, and business systems for successful implementation.

Tucker, Georgia, United States

• Guided and supervised team of 30 employees through performance management, plan implementation, and strategic planning initiatives.• Earned recognition from management for delivering exemplary customer service and improving NRC scores by 100% in 3 months. • Process improvement with regular feedback with employees• Program Management with operational development helping to reduce risks and continual process improvement. • Effective communicator between stakeholders and… Show more • Guided and supervised team of 30 employees through performance management, plan implementation, and strategic planning initiatives.• Earned recognition from management for delivering exemplary customer service and improving NRC scores by 100% in 3 months. • Process improvement with regular feedback with employees• Program Management with operational development helping to reduce risks and continual process improvement. • Effective communicator between stakeholders and executive leadership while also continual employee performance improvement. Show less

Master Of Business Administration - Mba, Business Administration, Management And Operations, 3.9

Activities and Societies: National Collegiate Honor Society

Bachelor Of Science - Bs, Business Administration And Management, General, 3.5 Gpa

Activities and Societies: Member of the National Collegiate Honor Society