April Moore Email & Phone Number

I am an enthusiastic Professional Services executive with a demonstrated history of working in the technology industry. I am passionate about working with worldwide teams to ensure that they deliver top notch implementation and ongoing consulting services to their clients, setting them up for long term success, faster adoption, expansion and user growth! Some of my experiences include: • 20+ years of renowned experience in Client and Professional Services with awarded strengths in resource coordination, revenue recognition, reporting analytics, problem solving & trouble shooting. Proactively providing valued process & system feedback as a Subject Matter Expert to alleviate problems in the first place. The internal theme is known as “Ask April”! • Experienced with a data driven, analytics reporting environment. Accustomed to providing data to key stakeholders and associated departments on a consistent cadence. • Experienced with pricing structure and Service offering models for Professional Services. Able to assist Sales with creating Statements of Work for implementations and Services Engagements. As well as engage in resource allocation and engagement management activities to ensure Statements of Work are complete and business needs are met. This also includes working with trusted partners.• Responsible for facilitating and reconciling $1M+ on average in Services revenue on a quarterly basis. Exceeding forecasting goals and receiving a coveted MVP award. All while displaying attention to detail, remaining trainable and open to improve business processes where needed!Specialties include: Professional Services, Resource Allocation, Implementation Support, Client Services, PMO Support, Revenue tracking, Global Consulting Services Operations, Account Management, Salesforce, and Data Analytics.Let's chat! Feel free to send me a message to learn more about how I can support your teams!

Listed skills include Microsoft Office, Customer Service, Client Services, Customer Support, and 12 others.

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  University Of Illinois At Urbana-Champaign

  Sociology