A multi-national fintech pioneer company leading the next generation of solutions in the consumer specialty finance industry. Partnered with the Director of Product Development to execute on the company's roadmap as Lead Business Analyst and Scrum Master. Scope, plan and run sprints directly with the Software Engineering team on highly visible executive projects. Collaborate with the scrum teams to create user stories, end-user documentation, retrospectives, and training initiatives. ▫️Facilitate daily scrum sessions while partnering with product owners, software engineering and key stakeholders to create and prioritize user stories, design user interfaces, and assist with QA testing efforts. ▫️Coached and facilitated the transition from Waterfall to Scrum for a pilot team using workshops, videos, presentations, and retrospectives; resulted in the adoption of an established business model.▫️Stabilize a consistent and sustainable Scrum benchmark process for all product teams; collaborate with additional Scrum Masters and Business Analysts to determine operating rhythms across the company.▫️Facilitated meetings in partnership with the CTO, Director of Product Development, Software Engineering, and various business unit leaders to inspire and encourage the agile transformation process.▫️Support company in Agile Transformation through coaching and mentoring business analysts’ and product teams to adopt best practices for the requirements lifecycle management and incorporation of Scrum methodologies.

Tran Dotcom produces global software solutions for companies focused on the consumer finance industry for short and long-term loan management services. Liaise between senior leadership and the software engineering teams and promoted to Sr Analyst role within three years, to support the delivery team in gathering, documenting, and translating requirements into detailed functional specifications through successful project delivery initiatives. ▫️Designed an Installment Loan Product, to diversify conventional installment loan amounts, longer-term periods and elimination of a single-payment credit that became heavily regulated by the federal government. ▫️Created a new application flow and reporting process that reduced redundancies; realizing $34M in new loans in 6 months for a top tier client. ▫️Discovered critical amortization defects during the QA testing phase that created required enhancements to the repayment process.

▫️Gather and document the business requirements to translate into detailed functional specifications ▫️Liaison between the business and development team▫️ Supported the delivery team in requirements implementation from development through project delivery▫️ Drafted end- user documentation for new functionality and conduct training forour internal Client Services group and Customer Service Representatives ( e.gRelease Notes, User Guide, Operational Manual)