· Met Service Excellence Standards guiding clients to leverage Human Capital in order to streamline and simplify their human resources processes, drive the best results, and manage their most important investment, their people.· Consulted clients in human resources best practices regarding state and federal regulations, and in HR management processes across the HR lifecycle.· Contributed to Comprehensive Services - HRO, supporting larger clients (employee count of 500+) with real time access to HR best practices in writing. · Created training program and led PHR-California Certification Study Group to increase the pass rate for HR Solutions. Training program was at 100% pass rate.· Consistently researched and participated in HR projects and content creation to resolve complex HR issues for clients all over the country.

• Served as the HR Subject Matter Expert to all of management and employees.• Identified and clarified problems, evaluated potential solutions, coached and counseled managers and employees.• Responsible for the Open Enrollment process and all communication related to the annual and monthly benefit enrollment meetings. Acted as a liaison between benefit carriers and employees. Reconciled monthly invoices from insurance providers. • Managed all 401k communication, conversion, reconciliation, file uploads, loans and hardship withdrawals.• Managed full cycle recruitment for the company. Posted open positions on applicable websites and social media sites; sourced qualified candidates; conducted preliminary interviews and conducted face-to-face interviews; worked closely with management regarding open positions. Attended job fairs. • Managed the termination process including proper documentation, unemployment claims, and COBRA.

Provided professional support in all human resource functions for all of TNP (8 locations).• Conducted new hire orientation and onboarding process. • Administered benefit plans, such as medical, dental, vision, and retirement. • Full-cycle recruitment for all open positions within TNP. Managed the talent pool via Taleo ATS. Screened, interviewed and evaluated candidates. • Maintained employee database records within Ultipro and Workday.

Within compliance, completed full-cycle recruitment for Maximus. Maximus was a call center for the Health & Human Services Department. • Developed and implemented effective full-cycle recruitment strategies in order to attract high quality candidates. • Posted open positions on applicable websites and social media sites; sourced qualified candidates; conducted preliminary interviews and conducted face-to-face interviews; worked closely with management regarding open positions.• Completed new hire orientation and onboarding for all new hires.

Supervised the human resources department and systems under compliance of the Office of the Head Start guidelines. • Supervised benefit and leave administration: such as FMLA along with ADA.• Managed all Workers Compensation claims.• Conducted new hire orientation and benefit enrollment meetings. • Managed performance management systems for the entire agency.• Responsible for agency’s compliance with federal and state legislation pertaining to all human resource matters.

• Maintained all HR personnel files, completed weekly payroll; worked closely with management regarding any HR matters, including: employee relations, performance management, benefit inquiries, and recruitment.• Maintained EEOC and OSHA reporting requirements. • Provided executive-level administrative support to the Publisher and five directors. Assisted with budget completion, including monthly expense reports and supporting documents.