𝘏𝘦𝘢𝘭𝘵𝘩𝘪𝘦 𝘪𝘴 𝘢 𝘉2𝘉2𝘊 𝘚𝘢𝘢𝘚 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘵𝘩𝘢𝘵 𝘰𝘧𝘧𝘦𝘳𝘴 𝘢𝘯 𝘌𝘏𝘙 𝘱𝘭𝘢𝘧𝘰𝘳𝘮 𝘧𝘰𝘳 𝘩𝘦𝘢𝘭𝘵𝘩 & 𝘸𝘦𝘭𝘭𝘯𝘦𝘴𝘴 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯𝘴 𝘵𝘰 𝘮𝘢𝘯𝘢𝘨𝘦 𝘢𝘯𝘥 𝘴𝘤𝘢𝘭𝘦 𝘵𝘩𝘦𝘪𝘳 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴.I accelerated R&D outcomes by providing cross-functional visibility and connection as the company’s first Product Operations Manager. I implemented cross-functional programs and analyzed data to surface insights and strengthen feedback loops to inform product strategy and prioritization decisions. Reported to the Head of Product & VP of Engineering.➤ Re-engineered Healthie’s product development lifecycle (PDLC) reducing cycle time by 15% and ensuring end-to-end testing➤ Redesigned bug reporting/triaging process resulting in a 10hr improvement in resolution➤ Defined product feature launch process, increasing transparency for internal teams and customers➤ Migrated the enterprise customer feedback and customer roadmapping to Productboard ensuring scalable growth with consistent customer experience➤ Revamped company onboarding and instituted a repeatable process for new hires.➤ Empowered R&D leadership with data-driven cross-functional visibility and engagement for more efficient executio➤ Envisioned and executed R&D forums creating improved communication channels, resulting in a 25% increase of org-wide engagement score (eNPS)➤ Led proactive OKR planning cycles, driving cross-functional collaboration➤ Transformed business and product strategy by introducing inaugural product and engineering KPIs and success metrics➤ Identified trends and created action plans to address customer feedback trends and changes to benchmark engineering/product metrics

𝘚𝘩𝘰𝘨𝘶𝘯 𝘪𝘴 𝘢 𝘉2𝘉 𝘚𝘢𝘢𝘚 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘵𝘩𝘢𝘵 𝘰𝘧𝘧𝘦𝘳𝘴 𝘢 𝘤𝘰𝘮𝘱𝘳𝘦𝘩𝘦𝘯𝘴𝘪𝘷𝘦 𝘦𝘤𝘰𝘮𝘮𝘦𝘳𝘤𝘦 𝘱𝘭𝘢𝘵𝘧𝘰𝘳𝘮 𝘸𝘪𝘵𝘩 𝘢 𝘴𝘶𝘪𝘵𝘦 𝘰𝘧 𝘰𝘱𝘵𝘪𝘮𝘪𝘻𝘢𝘵𝘪𝘰𝘯, 𝘱𝘦𝘳𝘴𝘰𝘯𝘢𝘭𝘪𝘻𝘢𝘵𝘪𝘰𝘯, 𝘷𝘪𝘴𝘶𝘢𝘭 𝘮𝘦𝘳𝘤𝘩𝘢𝘯𝘥𝘪𝘴𝘪𝘯𝘨, 𝘢𝘯𝘥 𝘚𝘌𝘖 𝘵𝘰𝘰𝘭𝘴.As the company's first Product Operations Manager, I drove planning and program management for the product team. I monitored and implemented best practices and brought evolving tools and processes to life to enable the team to focus on building an amazing platform. Reported to the VP of Product.➤ Designed frameworks, guidelines, and processes that enabled the R&D organization work more effectively and efficiently reducing WIP by 20% and cycle time by 10%➤ Led OKR & Roadmap Planning for R&D Senior Leadership➤ Coordinated team offsite events, defining and driving purpose and crafting the agenda and curriculum resulting in improved communications and morale for the organization➤ Liaised with Product and GTM functions to illuminate and define customer needs and tailored product value propositions identifying $2M in upselling opportunities

As the company's first Implementation Manager, I built the team and laid the groundwork and strategy for onboarding our enterprise customers. ➤ Hired, coached, and invested in a team of 4➤ Liaised with the executive team and assisted in the development of strategic plans to iterate and improve➤ Implemented the first 8 clients onto the nascent platform➤ Assisted in managing and controlling change for our ever-evolving platform and the corresponding impact for our enterprise customers

I supported two engineering squads, hosted sprint ceremonies, managed backlogs, and prioritized the team's work. I also acted as the client and agency point of contact regarding project progress and domain knowledge. Reported to the CTO.➤ Organized and prioritized work for 7 engineers across several time zones➤ Managed backlogs, milestones, and epics for an engineering squad➤ Communicated expectations and progress to internal stakeholders

𝘗𝘢𝘴𝘴𝘱𝘰𝘳𝘵 𝘪𝘴 𝘢 𝘉2𝘉2𝘊 𝘚𝘢𝘢𝘚 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘵𝘩𝘢𝘵 𝘰𝘧𝘧𝘦𝘳𝘴 𝘱𝘢𝘳𝘬𝘪𝘯𝘨, 𝘦𝘯𝘧𝘰𝘳𝘤𝘦𝘮𝘦𝘯𝘵 𝘢𝘯𝘥 𝘱𝘢𝘺𝘮𝘦𝘯𝘵𝘴 𝘪𝘯 𝘰𝘯𝘦 𝘱𝘭𝘢𝘵𝘧𝘰𝘳𝘮. ➤ Performed onsite scoping/discovery to gather technical details for custom configuration needs➤ Consulted internally and externally as software SME➤ Translated client requests into consumable concepts for internal stakeholders➤ Configured software based on specific client requirements➤ Assisted in writing user stories for new client requests➤ Worked alongside Project Managers to implement clients quickly and effectively

➤ Managed project process from kickoff through post-launch➤ Successfully managed the implementation of 80+ projects totaling 3M in ARR➤ Educated lines of business on project issues, technology hurdles, and new opportunities to leverage products➤ Created and executed technical project plans and all associated scoping documentation (pre-sale and during implementation)➤ Established best practices and continuously improve ways of working to increase efficiency➤ Acted as a liaison between software development, business teams, and clients

𝘡𝘢𝘺𝘰 𝘪𝘴 𝘢 𝘧𝘪𝘣𝘦𝘳 𝘰𝘱𝘵𝘪𝘤 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘵𝘩𝘢𝘵 𝘱𝘳𝘰𝘷𝘪𝘥𝘦𝘴 𝘤𝘶𝘵𝘵𝘪𝘯𝘨-𝘦𝘥𝘨𝘦 𝘦𝘥𝘨𝘦 𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘴 𝘵𝘩𝘢𝘵 𝘢𝘤𝘵 𝘢𝘴 𝘵𝘩𝘦 𝘩𝘦𝘢𝘳𝘵𝘣𝘦𝘢𝘵 𝘰𝘧 𝘤𝘢𝘳𝘳𝘪𝘦𝘳𝘴, 𝘤𝘭𝘰𝘶𝘥 𝘱𝘪𝘰𝘯𝘦𝘦𝘳𝘴, 𝘥𝘢𝘵𝘢 𝘤𝘦𝘯𝘵𝘦𝘳𝘴, 𝘦𝘥𝘶𝘤𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘪𝘯𝘴𝘵𝘪𝘵𝘶𝘵𝘪𝘰𝘯𝘴, 𝘢𝘯𝘥 𝘦𝘯𝘵𝘦𝘳𝘱𝘳𝘪𝘴𝘦𝘴 𝘢𝘭𝘪𝘬𝘦.➤ Leveraged Salesforce.com to manage and track timelines and deliverables➤ Worked with Software Engineers to implement new features and solve bug fixes for the Wavelength Product Group➤ Developed project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility➤ Coordinated and facilitate with internal and external resources to manage the timely completion of projects➤ Assisted in the planning and implementation of new solutions and projects that adhere to approved plans, budgets and schedules

➤ Leveraged Salesforce.com to manage day to day operations including Opportunities, Services, Service Orders, Non-Standard Pricing calculations, Net Present Value calculations, etc ➤ Worked with GIS software to create geographical representations of our product for customers➤ Analyzed metrics tied to the group's success in top markets and product offerings➤ Provided competitive pricing, commercial support, and customer management within the context of the groups strategic objectives➤ Ensured integrity of data, which consists of, but is not limited to contract renewal periods, location enablement, vendor location expenses, and pricing tiers➤ Developed, refined, and iterated product offerings which the marketplace finds compelling as measured by sales traction

➤ Planned and executed major events for all Career Development Programs➤ Utilized Salesforce, Qualtrics, Excel, MailChimp, Chronus and other tools to acquire and analyze student participation and satisfaction ➤ Assessed success of past events and restructure for future planning ➤ Managed event budgets, communication, logistics, marketing, and attendance tracking➤ Managed and train student workers and event volunteers➤ Assisted with organization and upkeep of all calendars for all programs in conjunction with the other offices

➤ Supervised a team of Athlete Service Coordinators and an Athlete Services Assistant in efficiently executing day to day responsibilities➤ Managed the registration database and built new registration event listings ➤ Organized a dynamic schedule for the team based on needs for race organizers for IRONMAN events➤ Hired, developed, and trained new employees in all facets of our department ➤ Constantly revamped current processes and created an operations manual and refined department standards➤ Assisted coordinators in problem-solving and brainstorming creative solutions to various athlete situations➤ Invested time with athletes to resolve conflict in an effective and professional manner

➤ Executed all facets of Athlete Check-In/Registration for IRONMAN and IRONMAN 70.3 events ➤ Reviewed and edit e-blast marketing content, website content and social media websites➤ Trained volunteer groups of 50 or more to execute Athlete Registration at approximately 14 domestic events annually➤ Managed co-workers, interns, and large volunteer groups➤ Conducted in-depth market research for the IRONMAN Legacy Program and implemented the validation process for the inaugural year of the program

• Maintained 25+ hours per week schedule for practice and competition• Personally motivated to train and compete at varsity level• Led and mentored younger swimmers to succeed academically and athletically ¬¬¬