• Manage the delivery of professional services implementations for Fortune 100 companies by driving schedule, scope, and budget.• Partner with Account teams, technical consultants, and clients to drive successful projects from initiation to closure. • Collaborate with the project team to define project success criteria and objectives, involving relevant stakeholders and assuring technical feasibility and desired quality.• Deliver forecast accuracy by ensuring that project milestone dependencies and ownership are assigned and delivered on schedule, within scope and according to the overall project plan.

• Partner with Broker Owner and Property Manager to create and oversee contracts process for customers, successfully securing the largest contract worth $2.5M.• Create and monitor the database for all 1500 customers, maintaining accurate information and updating customer information daily with cold call details.• Conduct research and implement a new process for creating automated disclosure packages, improving efficiency by 50%+.• Develop digital marketing strategies to drive brand awareness and business growth including the creation of email and social media newsletters distributed to 1000+ people each month, achieving a 10% response rate.• Manage interview process and training for Executive Assistant to the Broker Owner and Property Manager.• Build relationships with 50 vendors and negotiate costs to save clients 20% in repair costs.

• Collaborated with a team of 6 to execute a branding project, managing a $2.5K budget and strategically allocating resources to optimize productivity.

• Partnered with vendors to prepare organization-wide Salesforce launch, delivering training to 2000 global sales representatives spanning 8 countries.• Collaborated with a cross-functional team of 7 to identify and roll out 50+ technical training assets.• Directed sales programs including Global Sales Boot Camp with 46 attendees bi-monthly, collaborating with the team to strategize agenda and plan on-site activities.• Partnered with a team of 13 Deloitte consultants, executives, and various stakeholders to project manage high-profile eLearning projects.PROJECT MANAGER, promoted January 2017• Delivered on-site support and monitored invite list and technical requirements for events including largest event Hunter Sales Workshop with 25 attendees.• Managed $25K budget, purchase orders for vendors, and internal project resources.• Participated as a key member of the 8-person Learning Management Team throughout deployment of the new learning management system.• Provided Beta testing support and documented process improvements.

• Oversaw program management of leadership, employee, and compliance programs from business requirements gathering through course design, development, and deployment.• Owned a $150K budget and developed training for new managers at the Hyatt in Burlingame, providing information to inspire and encourage management success.• Teamed with Regional and Gem Chief Learning Officers to test and deploy successful learning programs for 5000 employees.• Program managed and owned monthly Leadership Connections Program designed for Directors and Vice Presidents to attend an intensive executive development experience. Program earned Association for Talent Development (ASTD) Award.

• Led program management for Executive Advisory Councils hosted by Sun CEO and CTO, coordinating with key executive staff and top CxO-level customer executives.• Developed and executed creative, outside-the-box networking activities including bungee jumping in New Zealand and cocktail hours in Hawaii with 20 CxO customers at each event.• Created Executive Advisory Council Operations Manual to document business objectives, process structure, and best practices for use by 20 staff.• Prepared Request for Proposal (RFP), selected vendor company, and reduced costs by $20K in event management services contracts.

• Worked closely with the Senior VP to manage an effective and scalable engineering organization by driving ashared focus in business goals, strategy, portfolio management, PLC and key deliverables.• Facilitated weekly Staff, Portfolio Management and PAC meetings, prepared agendas, communication, and correspondence, identified meeting participants, led cross-functional teams, collected, prepared, and distributed appropriate briefing materials, and distributed meeting minutes and summaries of assigned action items with delivery targets.• Developed communication plan for CSG team, managed quarterly all hands meetings, project managed presentation materials, brown bags, and helped prepare Senior VP for Tech Days by developing presentation.• Drove monthly growth target goal updates from directors, and provided roll up and summary to SW operations team for executive discussions. Drove monthly update meetings to ensure quarterly targets were properly communicated and tracked.• Developed employee recognition program to recognize individuals/groups who demonstrated various team values. Ensured the program and on-line nomination process was well received and communicated results at quarterly all hands meetings.• Developed and managed Cross-Functional Operations Forum; a team comprised of the Senior VP, and our business partners to meet weekly about organizational issues, initiatives, programs, goals, marketing events, financial and management reporting, and the operations calendar. Resulted in team collaboration and agreement.

• Managed the Budget for the Facility Management Team

• Created the first website for the service sales organization by learning HTML and Perl Script. • Managed the reporting for the sales organization by providing monthly revenue reports.• Supported Sales Representatives with quotes and upselling renewals.