April H. Email & Phone Number

Utah, United States

Salt Lake City, Utah, United States

In my previous role as Operations Support Representative, I:• Ordered Cisco SmartNET coverage for new equipment, confirmed orders, closed/completed the task if there wasn’t SmartNET, and placed orders for the ones included. • Responded to and appropriately handled emergency situations that arose calmly and effectively with the ability to change the approach or method to fit the situation best. • Utilized a strong understanding of excel best practices to complete work. • Drove quality assurance by reviewing for accuracy and redundancy and following all established company guidelines and standards.

Ogden, Utah

In my previous role as Office Administrator, Sales and Service Coordinator, I: • Handled the intricate management and streamlining for all installation, emergency, and preventative maintenance of currency counting equipment.• Provided outstanding first-line customer support and troubleshooting and supervised seven techs across a sales/service region of 275,000 square miles and $1.2M annual revenue.• Conducted a daily review of service documents to ensure accuracy and completeness in invoicing and managed all accounts payable functions to ensure the correct and timely application of payments.• Carefully confirmed customer information in order to provide quick responses; Verified that all account information complied with standard due diligence practices.• Oversaw all daily administrative functions of the branch, including but not limited to the receipt and initial handling of customer questions, concerns or complaints.• Kept detailed records of any inventory changes and reported those changes to the proper departments. Recorded information on individual products for future reference.• Collaborated harmoniously with department managers and clients to help with escalations and find applicable and immediate solutions to emergent problems.• Assisted with the recruitment, onboarding, training, and coaching of all new agents and served as the go-to person for all their questions and problems.• Maintained stock of supplies by anticipating work requirements, ordering supplies, and distributing supplies where necessary. Performed additional duties when necessary.• Demonstrated expertise in basic bookkeeping practices with the ability to incorporate the knowledge into practical business solutions. Collaborated with the accounting team to reconcile monthly invoices and payments.• Handled general reception duties, interface with clients and vendors in person, and received and assigned incoming mail and materials to appropriate personnel.

High School Diploma

High School Diploma