April Harrison Email and Phone Number

Leading and mentoring a program management team as they oversee all aspects of patient affordability programs including contracting, budgeting, design and implementation, account and project management, optimization and escalation management in a cross-functional matrix work environment.Building and maintaining pharma client relationships while serving as point of escalation for pharmacy copay/voucher, med ben (buy and bill) savings, accumulator and maximizer solutions.

Led and mentored program management team while simultaneously owning and managing my programs and book of business. Partnered directly with strategic pharmaceutical manufacturer to simplify patient access to life saving medications through pharmacy copay/voucher and med ben savings programs.Oversaw/managed all aspects of patient affordability programs including contracting, budgeting, design and implementation, account and project management, optimization and escalation management in a cross-functional matrix work environment for Oncology therapeutic area including rare disease specialty meds, for pharmacy and med ben.Built and maintained strong relationships with strategic pharma clients.Created and presented quarterly business reviews for clients.

Mentored and trained other teammates (program managers and associate program managers).Served as primary business relationship manager for a top pharma and responsible for program management, account management, financial management and business analysis.Provided excellent customer service, exceptional program management, in-depth program knowledge and operational excellence for assigned brands.

Served as primary business relationship manager for top pharma and responsible for program management, account management, financial management and business analysis.Provided excellent customer service, exceptional program management, in-depth program knowledge and operational excellence for assigned brands.

Served as client-facing project/account manager for pharma speakers bureau events.Assisted with event planning (speaker confirmations, venue/catering sourcing, travel arrangements) as needed.

Managed long-term care pharmacy triage team responsible for all customer-facing communication and problem resolution, serving as the primary escalation point for issues complex in nature.Administrating management tasks including new-hire interviews, scheduling, employee development, KPI assessment, employee reviews/disciplinary actions.

Responsible for all communications (app, social media, website, email newsletter, print and database).Managed Connections events including event communications, event planning, online registrations/payment.Oversaw assistants, volunteer teams and freelance workers.

Served as account/project manager and trainer for 75+ pharmacy clients.Acted as liaison between client, internal and third-party support team to facilitate any troubleshooting required pre- and post-implementation.Delivered online and in-person training sessions for clients using established training decks customized to meet specific client need and audience skill level.Monitored performance metrics on a daily, weekly, monthly basis.Performed routine check-ins with client to support continual use of software through encouragement, ROI reporting, rapid issue resolution and additional training, escalating as necessary, and maintaining accurate documentation of all client engagements.Led weekly huddles to review customer feedback, brainstorming and vetting ideas to improve software efficacy and ease of use. Acted as Subject Matter Expert to internal teams including providing demos for sales team prospects.Co-authored and edited many training documents used internally and externally.Utilized Tableau software for data reporting, HEAT and JIRA for project management and GoToMeeting for online training.

Assisted in on-boarding all new NC pharmacy hires to acclimate them to the field of pharmacy as well as corporate SOPs.Led monthly training/testing sessions to assist hundreds of technicians across three states in passing company and national certification standards.Co-wrote and edited training curriculum used by seven states in Mid-Atlantic district.Scheduled 75+ pharmacist’s relief needs (vacation, maternity leave, sickness)Created and maintained zone website.Presented at continuing health education conferences, off-site Med-Ed programs in schools and corporate zone meetings.Implemented inventory control measures at store level.Performed internal district controlled substance and clinical audits.

Brainstorming concepts and media for new series.Working with designer to develop graphic concepts.Managing print media (brochures, posters, banners, business cards, postcards, bulletins). Advertising via social media outlets. Restructuring/designing website and updating content.Constructing and sending e-newsletters.

Coordinated with physicians, nurses, CNAs, home health care workers, local retail and hospital pharmacies and couriers to arrange after hours pharmaceutical support for patients in long term care facilities.

Planned small and large-scale events including online and print marketing, contracting with third party vendors and managing teams of volunteers.Acted as conference executive for events.Created promotional videos.Utilized and updated database for 5000+ member congregation.Performed general administrative duties for three director-level staff including communications, scheduling, and receipt reconciliation.

Researched technical articles on speech therapy and neurolinguistics and summarize for professorial team to use in studies.

Supported the pharmacists filling prescriptions, making compounds, taking phone calls and assisting customers.Served as liaison between patients, doctors, insurance companies.Offered superior customer service to all involved, winning over even the most challenging personalities.

Edited and wrote news articles for NCSU campus newspaper.