April Hayman Email and Phone Number

• Applied instructional design principles to develop engaging course content, training materials, and learning modules tailored to client needs.• Developed and facilitated virtual training sessions using Zoom and Teams to support client understanding and effective use of LMS features.• Managed the planning and implementation of learning solutions while overseeing daily system monitoring to ensure integrity and availability across multiple Moodle and Canvas LMS sites.• Created Moodle LMS sites from the ground up, including server setup, SQL database configuration, and software installation. Verified system functionality before applying themes and requested plugins to customize the user experience.• Integrated Moodle with Okta using SAML 2.0 and transitioned to OAuth2 for secure user authentication, overcoming complex integration challenges.• Revamped Canvas courses for the AAP's APEX program, a key client, using instructional design expertise. Developed a blueprint course to streamline cohort creation and automate updates, improving efficiency and consistency.• Monitored and tracked system performance through customized and in-program reporting tools, ensuring optimal functionality and rapid issue resolution.• Provided Tier I, II, and III support, addressing user issues from direct real-time assistance to comprehensive backend troubleshooting, ensuring high user satisfaction and minimal downtime.• Created detailed LMS documentation, including job aids, videos, and comprehensive manuals to empower users and enhance system utilization.• Operated with significant autonomy, independently managing LMS projects and making strategic decisions without a formal department structure.

• Contributed to developing and implementing online courses and workshops using Moodle, creating engaging and effective learning materials.• Facilitated face-to-face and virtual training programs to enhance user engagement and skill development.• Assisted with bi-annual updates for 15+ online courses, revising text content, integrating instructional videos, and adding interactive elements to enhance course engagement.• Participated in co-developing a training program adopted by over 25 educational institutions.• Authored blog posts focused on educational technology and learning strategies, reaching over 2,000 readers across multiple media outlets.• Supported client retention by providing consistent, technology-driven instructional design solutions.

Specialized in online course development and implementation for various clients.

• Collaborated with the Senior Director of Educational Leadership to design and deploy online professional development programs centered on the National Educational Technology Standards (NETS).• Participated in and presented at ISTE conferences, sharing insights and contributing to discussions on educational technology best practices.• Developed and implemented instructional content using various collaborative and interactive learning technologies.• Ensured course materials were engaging and aligned with adult learning principles to maximize learner outcomes.• Supported the testing and refinement of new courses, enhancing learning experiences for educators globally.• Delivered professional development content under tight deadlines, maintaining ISTE's high standards.

• Designed, developed, and implemented Master-level teacher education online courses under the guidance of the Director of Online Instructional Design.• Assisted in selecting and piloting new learning management systems, and providing feedback to enhance instructional delivery.• Collaborated with teams to create instructional content aligned with best practices and high academic standards.• Used educator feedback to refine course materials and improve user experience.• Contributed innovative ideas for communication programs that enhanced course engagement.

• Developed online course content focused on the real estate business, using storyboards and graphical elements to create comprehensive training programs.

• Instructed face-to-face and online courses in digital software and technology for the Multimedia Department.• Created curriculum and taught Digital Video Production courses to college and high school students.• Managed and maintained all department hardware, software, peripherals, and networks.