April Hillery Email & Phone Number

Kirkland, Wa, Us

Seattle, Washington, United States

Leads and directs the efforts of a team (up to 60+ employees, including sub-contractors from Clean2 Kore). Budget oversite and resource allocation of $1.2M, in cooperative effort with Senior Manager for Hospitality Services for First Hill, the largest campus out of 7 hospital locations. Define project scope and deliverables that support business goals in collaboration with executive management. Collaborate and coordinate concurrent initiatives with each ECP Manager for 6 other locations. Plan, direct and coordinate projects to ensure on-time completions within budget. Evaluate drawings and specifications to determine requirements necessary for project success. Inspect work in progress to ensure conformity to specifications and schedules. Perform as a liaison between the hospital facility, C2K and hospital Leadership. Issue status reports to the project team, analyze results, and troubleshoot problem areas. Project highlights include, but not limited to:- MOB Skybridge Closure - Project Coordinator for the clinical aspect of mitigating patient and operational issues related to closing the skybridge for all facilities.- Created and implemented the First Hill Campus Entry Control Points (ECP) department, including cross-functional collaboration with organization operatives.- Project Lead for the Amazon Vaccine Clinic - Mass general public clinic in partnership with Swedish, Amazon, City of Seattle, Virginia Mason, including ages 5 to 12 effective week of November 3, 2021.- Signetic Capacity Manager for the Lumen Field mass vaccination clinic, providing COVID vaccinations to over 106,000 individuals.- Program Manager for Logistics of SHS and Puget Sound HICS (Hospital Incident Command System), providing Code triage and direction for internal/external Delta Variant incoming patients from various facilities.

Seattle, Wa

Reporting into Clinic Manager, supported the Pharmacotherapy & Anti-Coagulation Therapy departments at both the First Hill & Cherry Hill hospital locations. Responsibilities included supporting leadership by directing inquiries, monitoring correspondence, calendaring, obtaining meeting accommodations, and maintaining inventory of supplies.Highlights include:- Key team member in launching clinic, and concurrent coordination and navigation of rotating Pharmacists in a high volume patient environment.- Gathered quantitative data prepared weekly statistical reports for Hospital Administration. - Developed and implemented effective standard operating procedures across four regional facilities, including telehealth processes.

Greater Seattle Area

Front Office Operations Coordinator, Administrative Assistant – Minor and James Surgical Specialists2016 – Present• Demonstrate strong interpersonal skills and provide outstanding customer service to 300 customers daily. Oversee team efficiency within five departments.• Integrate excellent verbal and written communication skills to build lasting relationships with stakeholders, patients, team members, and vendors. • Assist with operational planning. Supervise patient accounts, invoicing, insurance verification, and patient intake/checkout. Mastery of Microsoft Office Suite, Citrix, and Cisco based programs.• Coordinate and provide weekly scheduling reports and staffing matrices. Manage complex appointment calendars and successfully resolve time-sensitive conflicts that arise in staffing, patient care, or administration.• Foster a working community of healthy relationships between staff and patients. Diffuse high stress situations with tact. Review internal policies and procedures to ensure compliance with regulatory requirements.• Develop a call center to enhance patient response time. Manage project team to incorporate new department.

Greater Seattle Area

Front Office Operations Coordinator, Administrative Assistant – Minor and James Surgical Specialists2016 – Present• Demonstrate strong interpersonal skills and provide outstanding customer service to 300 customers daily. Oversee team efficiency within five departments.• Integrate excellent verbal and written communication skills to build lasting relationships with stakeholders, patients, team members, and vendors. • Assist with operational planning. Supervise patient accounts, invoicing, insurance verification, and patient intake/checkout. Mastery of Microsoft Office Suite, Citrix, and Cisco based programs.• Coordinate and provide weekly scheduling reports and staffing matrices. Manage complex appointment calendars and successfully resolve time-sensitive conflicts that arise in staffing, patient care, or administration.• Foster a working community of healthy relationships between staff and patients. Diffuse high stress situations with tact. Review internal policies and procedures to ensure compliance with regulatory requirements.• Develop a call center to enhance patient response time. Manage project team to incorporate new department.

Greater Seattle Area

OPERATIONS COORDINATOR via Minor and James Surgical Specialists/in partnership with Swedish Medical Center (2016 to2018) – In collaboration with operational leadership, internal & external stakeholders, cross-functional departments and vendors/suppliers, coordinated weekly scheduling reports and staffing matrices. Managed complex appointment calendars and successfully resolved time-sensitive conflicts. Highlights include:- Supported multiple modalities concurrently for 20+ provider partners - Gastro/GI, Podiatry, Urology, ENT, Audiology, Surgery Center, and Ambulatory Surgery Center. - Developed and implemented the multiple modality call center, including SOP, and managed project team to launch.

Greater Atlanta Area

Scheduled and coordinated for internationally recognized surgeon, Joseph Ricotta, MD. Maintained confidential information when working with high profile individuals and public figures, and coordinated with vendors/providers. Highlights include:- Created and implemented new HER system for processing referrals, resulting in increased turnaround times for physician referrals by 40%.

Tallahassee, Florida Area

Executed daily scheduling, record keeping, record management, and clerical administration. Collected and analyzed quantitative data and generated strategic reports for delivery at C-Suite meetings. Prepared expense reports, assisted with Social Media platforms, meeting minutes, and attended meetings in manager’s absence.

Damage Recovery SpecialistInitiates recovery of costs for damage to company property by interpreting facts of loss and developingcollection strategies. Evaluates police reports in conjunction with customer feedback to effectivelynegotiate with responsible parties.● Researched and recovered large volume claims collections in a fast paced environment● Exemplified reputation of quality customer service while operating a multi-line phone system● Negotiated claims with multiple parties by tactfully diffusing difficult customer interactions

Gainesville, Florida Area

Branch Rental Manager Responsible for acting as the front line sales agent for the rental of vehicles to the Company’s current lease and commercial rental accounts as well as potential commercial rental customers and consumer household needs. This requires the Branch Rental Manager to work cross functionally across Sales, Marketing, Operations and Asset Management while utilizing excellent customer communication skills.• Managed the logistic support, sales and commercial accounts for commercial transportation solutions. Increased revenue margins by over 30% within the first year by administering new customer recovery program, strategic planning, retention tactics, and asset management. • Maintained flexibility by rapidly adapting to different customer requests at peak business hours while maintaining a positive attitude and managing workload efficiently.• Supervised a team of 15 people. Developed new employee orientation materials including all training and course work. Provided continual support to coworkers with regard to troubleshooting and continuous improvement work.

Port Charlotte, Florida

Associate Of Arts (A.A.), Accounting

Activities and Societies: Dean's List

Mathematics

Activities and Societies: Dean's List

Radiologic Technologist, Radiologic Technology/Science - Radiographer

Certificate Of Completion, Radiologic Technology/Science - Radiographer